Accessibility

 

Trimble Applanix is committed to creating an accessible organization by removing barriers for people with disabilities. This includes people who work for Trimble Applanix as well as those who do business with Trimble Applanix, including our customers and suppliers.

We have established an accessibility plan, and the following policies and procedures that comply with applicable accessibility legislation.

 

AODA – Integrated Accessibility Standards Policy

 

PURPOSE

Trimble Canada is committed to treating everyone in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of persons with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act (AODA).  

 

SCOPE

This policy applies to all the employees whose principal place of work is in Ontario, Canada.

 

POLICY

The Integrated Accessibility Standard policy is in compliance with Regulation 191/11, “Integrated Accessibility Standards” (“Regulation”) under the Accessibility for Ontarians with Disabilities Act, 2005. The following standards are developed to break down barriers and increase accessibility for persons with disabilities in the areas of information and communications and employment.

 

I.  Accessibility Plan

Trimble Canada will develop, maintain and document the company’s strategy to prevent and remove barriers from its workplace and improve opportunities for persons with disabilities. The Accessibility Plan will be reviewed and updated at least once every three years and will be posted on the company’s website. Upon request, Trimble Canada will provide a copy of the Accessibility Plan in an accessible format.

 

II.  Information and Communication Standard

• Feedback: Trimble Canada will ensure the process for receiving and responding to feedback is accessible to persons with disabilities by providing, upon request, accessible formats and communications support.
• Accessible Formats and Communication Supports: Upon request and in a timely manner,Trimble Canada will provide, or will arrange for the provision of accessible formats and communication support for persons with disabilities that considers  the person’s accessibility needs due to disability. Trimble Canada will consult with the person making the request in determining the suitability of an accessible format or communication support. Trimble Canada will also notify the public about the availability of accessible formats and communication support.
• Accessible Websites and Web Content: Trimble Canada will ensure that our Internet website, including web content is maintained and up to date at all times in an accessible format. All information and documents requested will be available in an accessible format.

 

III.  Employment Standards 

• Recruitment, Assessment or Selection Process: Trimble Canada will notify its employees and the public about the availability of accommodation for applicants with disabilities in its recruitment process. Trimble Canada will notify job applicants, when they are individually selected to participate further in an assessment or selection process that accommodations are available upon request in relation to the materials or processes to be used.
  
  If a selected applicant requests an accommodation, Trimble Canada will consult with the applicant and provide a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.
  
  

• Notice to Successful Applicants: When making offers of employment, Trimble Canada will notify the successful applicant of its policies for accommodating employees with disabilities.
  
  

• Informing Employees of Supports: Trimble Canada will continue to inform its employees of its policies (and any updates to those policies) used to support employees with disabilities, including policies on the provision of job accommodations that take into account an employee’s accessibility needs due to disability. This information will be provided to new employees as soon as practicable after commencing employment.
  
  

• Accessible Formats and Communication Supports for Employees: Upon the request of an employee with a disability, Trimble Canada will consult with the employee to provide accessible formats and communication support for information that is needed to perform his/her job, and information that is generally available to other employees. In determining the suitability of an accessible format or communication support, Trimble Canada will consult with the employee making the request.
  
  

• Workplace Emergency Response Information: Trimble Canada will provide individualized workplace emergency response information to employees who have a disability if the disability is such that the individualized information is necessary, and if Trimble Canada is aware of the need for accommodation due to the employee’s disability. Trimble Canada will provide this information as soon as practicable after becoming aware of the need for accommodation. Where the employee requires assistance, Trimble Canada will, with the consent of the employee, provide the workplace emergency response information to the person designated by Trimble Canada to provide assistance to the employee. Trimble Canada will review the individualized workplace emergency response information when the employee moves to a different location in the organization, when the employee’s overall accommodations needs or plans are reviewed.
  
  

• Documented Individual Accommodation Plans: Trimble Canada will maintain a written process for the development of documented individual accommodation plans for employees with disabilities. If requested, information regarding accessible formats and communications support provided will also be included in individual accommodation plans. In addition, the plans will include individualized workplace emergency response information (where required), and will identify any other accommodation that is to be provided.
  
  

• Return to Work Process: Trimble Canada maintains a documented return to work process for its employees who have been absent from work due to a disability and who require disability-related accommodations in order to return to work.
  
  The return to work process outlines the steps Trimble Canada will take to facilitate the return to work and will include documented individual accommodation plans as part of the process. This return to work process will not replace or override any other return to work process created by or under any other statute (ie., the Workplace Safety Insurance Act, 1997).
  
  

• Performance Management, Career Development and Advancement & Redeployment: Trimble Canada will consider the accessibility needs of employees with disabilities, as well as individual accommodation plans, when conducting performance management, providing career development and advancement to employees, or when redeploying employees.

 

CONTACT

This policy was developed to break down barriers and increase accessibility for persons with disabilities in the areas of information and communications and employment. Please contact AskPX ([email protected]) if you have any questions about the policy.

 

CHANGES TO POLICY; RELATIONSHIP

Trimble reserves the right to change, modify, or delete provisions of this policy at any time. The People eXperience (PX) team is responsible for the administration of this policy.

 

AODA - Accessibility for Customer Service Policy

 

PURPOSE

Trimble Canada is committed to providing exceptional and accessible service to its customers. Persons with disabilities will be given an equal opportunity to obtain, use or benefit from the services provided by the organization. Information, products and services will be provided in a manner that respects the dignity and independence of the individual.

This Accessibility for Customer Service policy is intended to meet the requirements of Accessibility Standards for Customer Service, Ontario Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act, 2005, and applies to the provision of goods and services to the public or other third parties.

 

SCOPE

This policy applies to all the employees whose principal place of work is in Ontario, Canada.

 

POLICY

We endeavor to ensure that this policy and related practices and procedures are consistent with the following four core principles:

i.  Dignity: Persons with a disability must be treated as valued persons as deserving of service as any other person.

ii.  Equality of Opportunity: Persons with a disability should be given an opportunity equal to that given to others to obtain, use and benefit from our services.

iii.  Integration: Wherever possible, persons with a disability should benefit from our services in the same way as any other customer. In circumstances where integration does not serve the needs of the person with a disability, services will, to the extent possible, be provided in another way that takes into account the person’s individual needs.

iv.  Independence: Services must be provided in a way that respects the independence of persons with a disability. To this end, we will always be willing to assist a person with a disability but will not do so without their permission.

 

Implementation

Trimble Canada is committed to excellence in serving all persons including persons with disabilities and is dedicated to providing accessible services in the following categories to better assist all current and future customers:

 

I.  Communication

We will communicate with persons with disabilities in ways that consider their disability. Employees will be trained on how to interact and communicate with our diverse community and people with various types of disabilities.

 

Trimble Canada is committed to providing fully accessible telephone service to all customers and clients. Employees will receive training on how to communicate with customers over the telephone in simple language and to speak clearly and slowly. Our employees will also be educated on telephone technologies intended for persons with disabilities.

 

II.  Billing

Trimble Canada  is committed to providing accessible billing invoices for all of our customers. For this reason, billing notices or invoices will be provided in alternative formats upon request.

 

III.  Assistive Devices

Trimble Canada is committed to serving persons with diverse disabilities who use assistive devices to obtain, use or benefit from our products and services. Trimble Canada will ensure employees are trained on using various assistive devices, for customers with disabilities while accessing our products.

Assistive devices can include a technical aid, communication device or other instrument that is used to maintain or improve the functional abilities of people with disabilities. Personal assistive devices are typically devices that customers bring with them such as a wheelchair, walker or a personal oxygen tank that might assist in hearing, seeing, communicating, moving, breathing, remembering and/or reading.

If there is a physical, technological or other type of barrier that prevents the use of an assistive device on our premises we will first endeavor to remove that barrier. If we are not able to remove the barrier we will ask the person how he/she can be accommodated and what alternative methods of service would be more accessible to him/her. We will make our best efforts to provide an alternative means of assistance to the person with a disability.

We will ensure that our staff are trained and familiar with various assistive devices that may be used by clients with disabilities while accessing our services.

 

IV.  Use of Service Animals and Support Persons

Persons with disabilities may enter Trimble Canada premises accompanied by a guide dog or other service animal and keep the animal with them. Trimble Canada will ensure the person is permitted to enter any facility with the animal unless the animal is otherwise excluded by law. Where a service animal is excluded by law, the organization will ensure that other measures are available to enable the person with a disability to obtain, use and benefit from the organization’s services. While visiting Trimble Canada offices, it is the responsibility of the person with a service animal to control the animal at all times. If a health and safety concern presents itself in the form of a severe allergy to a service animal, Trimble Canada will make all reasonable efforts to meet the needs of all individuals.

 

V.  Support Persons

Persons with disabilities may enter Trimble Canada premises accompanied by a Support Person.  The organization will ensure that both persons are permitted to enter any Trimble Canada facility, and that the person with a disability is not prevented from having access to the support person. Trimble Canada may require a person with a disability to  be accompanied by a support person when in an organization facility if a support person is necessary to protect the health or safety of the person with a disability  or the health or safety of others in the facility. 

 

VI.  Notice of Temporary Disruptions

Trimble Canada will make reasonable effort to provide customers with notice of temporary disruptions in services used by persons with disabilities. The notice will include information about the reason for the disruption, its anticipated duration, and a description of any available alternative services if needed. Notices will be displayed at the main entrance near the office location of the disruption, on the Company website and intranet site, in the mail and may be given by phone calls. We will not be able to give adequate notice in case of an emergency temporary disruption. To make the information accessible, the signs and printed notices will be of sufficient size, clearly posted and easily readable.

  

VII.  Accessibility Training Policy

Trimble Canada will ensure that all persons to whom this policy applies receive training as required by the Accessibility for Customer Service. This includes Trimble Canada employees, volunteers, agents, contractors and others who provide services on behalf of Trimble Canada will receive training regarding the provision of goods and services to persons with disabilities.

  

The training will include the following information:

• the purposes of the Accessibility for Ontarians with Disabilities Act,

• how to interact and communicate with persons with various types of disabilities,

• how to interact with persons with disabilities who use an assistive device, or require the assistance of a service animal or support person

• how to use equipment made available by the organization to help people with disabilities to access goods and services

• what to do if a person with a disability is having difficulty accessing the organization’s goods and services

Training will be provided to each employee according to their responsibilities and interaction with the public. Training will be provided on an ongoing basis in connection with changes to policies, practices and procedures governing the provision of goods or services to persons with disabilities. A record of the dates on which training is completed will be kept on file.

 

Feedback process

Trimble Canada welcomes feedback about delivery of information and services for persons with disabilities. Feedback can be delivered in a variety of ways; in person, by mail, email, or by telephone. If you have any feedback or questions about this policy, please contact AskPX ([email protected]). 

 
All feedback received will be treated confidentially. Links for providing feedback will be provided on our website and will be made available through printed outreach methods. A copy of our feedback process and feedback form will be available as requested.

 

Availability of documents

The organization will provide public notice of the availability of the documents, as required by the Accessibility Standards for Customer Service, upon request. Notice of availability will be provided on the website and through other printed methods.

This policy and its related procedures will be reviewed as required in the event of legislative changes.

 

Review

Trimble Canada will review and, where necessary, revise this policy annually, or sooner if a change in circumstances could affect employee health and safety. Any changes are communicated to employees and a copy of the updated policy will be made available.

 

CONTACT

Please contact AskPX ([email protected]) with any questions regarding this policy.

 

CHANGES TO POLICY; RELATIONSHIP

Trimble reserves the right to change, modify, or delete provisions of this policy at any time. The People eXperience team is responsible for the administration of this policy.

To request these documents in other accessible formats, or to obtain a copy of our employee accessibility policy or procedures, please contact us at [email protected].

Your feedback is important to us. If you would like to comment about any of our accessibility policies or practices, or if you have a question or concern about accessibility, contact us at [email protected].