CONTACT
Contact Us
Applanix Head Office
85 Leek Crescent
Richmond Hill, Ontario
L4B 3B3 Canada
T +1-289-695-6000
F +1-905-709-6027
Emergency Support:
Please call +1 289-695-6162, or email: [email protected]
For Marine support, please call +44 1691-700500, or email: [email protected]
General Support Enquiries:
Applanix Product Support can be reached in normal business hours by contacting your designated support representative. Please consult the list below for the full contact directory. For additional account support, log into your customer account here:
Not registered yet? Click here to register
For additional information or assistance, please contact Keith Reid, Director of Customer Support: [email protected]
SUPPORT REPRESENTATIVES
| Category | Name | Details | Region | Product |
|---|---|---|---|---|
| Air, Land, Indoor | Rasekh Fatmi |
+1 289-695-6078 |
Americas / Asia / Mid East / Africa / Oceania | Air,Land,Indoor |
| Air, Land | Nico Jaeger |
+49 (0)3050 968 547 |
Europe | Air,Land |
| Marine | Adrian Gibbons |
+44 (0)1691 700500 |
Europe / Asia / Mid East / Africa / Oceania | Marine |
| Marine |
John Carss |
+1 832-961-0946 |
Americas | Marine |
| Marine | Gaelle Granjard |
+44 (0)1691 700500 |
Europe / Asia / Mid East / Africa / Oceania | Marine |
| Marine | Darren Billard |
+1 832-465-4023 |
Americas | Marine |
| Air, Land | Judith Mariampillai |
+1 289-695-6058 |
Americas / Asia / Mid East / Africa / Oceania | Air,Land |
| Air, Land | Jackson Chung |
+1 289-695-6072 |
Americas / Asia / Mid East / Africa / Oceania | Air,Land |
| Air, Land | Kurt Bioletti |
+1 289-695-6035 |
Americas / Asia / Mid East / Africa / Oceania | Air,Land |
| Air, Land, Indoor | Thomas MacDougall |
+1 289-695-6137 |
Americas / Asia / Mid East / Africa / Oceania | Air,Land,Indoor |
| Air, Land | Nithin Kumar |
+1 289-695-6032 |
Americas / Asia / Mid East / Africa / Oceania | Air,Land |
| Air, Land | River Kim |
+1 289-695-6033 |
Americas / Asia / Mid East / Africa / Oceania | Air,Land |
| Air, Land | Michael Herrmann |
+49 (0)3050 968 542 |
Europe | Air,Land |
| Air, Land | Chembe Chisense |
+49 (0)30 27992281 |
Europe | Air,Land |
| Repair | Richard Nakhoul |
+1 289-695-6081 |
Global | Repair |
| Repair | Lukasz Tracz |
+1 289-695-6066 |
Global | Repair |
| Warranty, Land, Air, Indoor | Angie Spierenburg |
+1 289-695-6087 |
Americas/ Asia / Mid East / Africa / Oceania | Warranty,Land,Air,Indoor |
| Warranty, Marine | Mark Field |
+44 (0)1691 700500 |
Global | Warranty,Marine |
| Warranty, Land, Air, Indoor | Jeff Longos |
+1 289-695-6051 |
Europe | Warranty,Land,Air,Indoor |
Sales Contacts
| Category | Name | Details | Region | Product |
|---|---|---|---|---|
| Marine, Air, Land, Indoor, UAV |
Eric Liberty |
+1 289-695-6009 |
Americas / Europe/ Asia / Mid East / Africa / Oceania | Air,Land,Marine,Indoor,UAV |
| Air, UAV |
Kevin Perkins |
+1 289-695-6061 |
North America | Air,UAV |
| Air, UAV |
Jesús Ruiz |
+33 (0)5.34.52.36.91 |
Europe, South America | Air,UAV |
| Land, Air, UAV |
Naush Ladha
|
+1 289-695-6134 |
Asia / Mid East / Africa / Oceania | Land,Air,UAV |
| UAV |
Bradley Schmidt Sales Manager, UAV Market Segment |
+1 289-695-6136 |
Americas / Europe / Asia / Mid East / Africa / Oceania | Air,UAV |
| Land |
Brad Ysseldyk |
+1 289-695-6120 |
Americas / Asia / Mid East / Africa / Oceania | Land |
| Land |
Federica Zampa |
+39 338 4377790 |
Europe | Land |
| Marine |
Mark Field |
+44 (0)1691 700500 |
Europe/ Asia / Mid East / Africa / Oceania | Marine |
| Marine |
Rick Morton |
+1 713-936-2990 |
Americas | Marine |
| Land, Air, Indoor |
Angie Spierenburg |
+1 289-695-6087 |
Americas / Asia / Mid East / Africa / Oceania | Land,Air,Indoor |
| Land, Air, Indoor |
Jeff Longo |
+1 289-695-6051 |
Europe | Land,Air,Indoor |
| Indoor | Francesco Martinelli |
+1 289-695-6038 |
Americas / Europe/ Asia / Mid East / Africa / Oceania | Indoor |
Terms and Conditions
For Applanix' general terms and conditions of sale, please click here.
For the Addendum to terms and conditions of sale for Applanix authorized resellers, please click here.
For the End User License Agreement (EULA) for Applanix software and related products, please click here.
For Applanix' general terms and conditions of purchase, please click here.
| Job Title | Department | Date |
| Product Support Analyst | Customer Support | December 2017 |
SUMMARY:
The successful candidate will provide technical support and assistance to sales personnel and customers through the selling cycle, perform product installation and customization, and provide after sale support.
RESPONSIBILITIES
- Provides advice and consultation to customers, internal sales reps and product managers on applications, product performance and installation critical topics
- Assists in proposal preparation by providing input and clarification for technical details
- Participates in the technical training of staff and clients in use of company products
- Undertakes product installation and complex customization, collaborating with engineering staff and clients
- Responds to customer enquiries and assists in resolving complex problems during installation phases of project
- Participates in product technical reviews, impact assessments of new releases and reviews of competitive activity, and recommends product enhancements to engineering and sales staff
- Prepares documentation regarding modifications, troubleshooting procedures and problem resolutions
- Undertakes troubleshooting, at customer site, as required for complex problems
- Undertakes maintenance, preparation and basic repair of Applanix hardware products as required
- Provides technical guidance and direction to less experienced staff
- Follows and ensures compliance to workplace operating and environmental, health and safety procedures and guidelines
QUALIFICATIONS:
- Bachelor’s degree in Engineering
- 3-5 years’ experience in technical support or customer service
- Knowledge of GPS/IMU technology
- Working knowledge of Mapping and Surveying Industry
- Ability to present technical information in understandable form for non-technical recipients
- Working knowledge of the company’s products
- Excellent interpersonal and communications skills (verbal and written)
- Excellent customer service skills
- Ability to manage stressful situations
- Extensive travel may be required
- Requirement to be available and respond to off-duty calls on a 24/7 basis
- Ability to work independently and in a team environment
- Ability to set priorities and meet deadlines as well as remain flexible
How to Apply:
Please apply to this job here: https://hire.withgoogle.
Applanix is committed to an Accessible workplace and provides an Accessible recruitment process. Please note that we can accommodate disabilities upon request. Please let us know if you require any accommodations.
| Job Title | Department | Date |
| Sales & Channel Development Manager, Asia Pacific Region – Land and Air Products |
Sales | August 2018 |
SUMMARY:
The incumbent is responsible for coordinating, managing, and executing all sales activity and strategies for the Applanix Land and Air Product Portfolios to the defined market segments outlined in the business LRPs (Long Range Plans) in the region defined as Asia Pacific with a focus on Main Land China, Hong Kong and Japan. Strategies will be communicated and coordinated with the business director, product manager, to include product mix/portfolio, pricing, distribution, advertising and sales promotion and recommendations for Land and Air. Sales are determined by executing both direct sales and managing existing and recommending new channel network opportunities. The role will demand a commitment to providing exceptional business-to-customer communication, Channel Development, and sales service.
KEY RESPONSIBILITIES
- Collaborates with the Director of Sales and Business Director in establishing and recommending the most realistic sales goals for the company in the region defined.
- Establishes regional sales strategies for Land and Air Products through the strategic development of Regional Channel Partners. Works with the
- Technical Sales Lead in Asia to develop a sales plan focused on short term and long term grown opportunities of each business. Sales
- Strategies are expected to remain in line with the regional business plans and determine the objectives for product distribution, how new customers and business will be developed, and provides insights to new product developments.
- Educates new and existing reseller channels by establishing programs/seminars in the areas of new account sales and growth, sales of emerging products and multi-product sales, profitability, improved presentation strategies and competitive strategies.
- Manages existing Channel Partners by holding them accountable to their business plans and regional forecasts.
- Represents the Applanix/Trimble organization in external business relationships with channel partners, distribution and customers so that the strategic messaging is communicated clearly.
- This position is accountable for Regional Sales targets defined in the annual sales forecast to the Applanix Sales Director.
QUALIFICATIONS:
- Minimum of 10 years regional sales and industry management experience preferably in the Geospatial Sector.
- Strong account management and relationship building skills
- Extensive (5+ Year) Experience with growing and managing a Channel Partner network
- Degree in Business
- Expectation of 40% + Travel
How to Apply:
Please apply to this job here: https://hire.
Applanix is committed to an Accessible workplace and provides an Accessible recruitment process. Please note that we can accommodate disabilities upon request. Please let us know if you require any accommodations.
| Job Title | Department |
|
Navigation Software Engineer |
Engineering |
SUMMARY:
The successful candidate will be involved in design, development, integration, testing, enhancement and maintenance of core navigation software and algorithms requiring exceptional formal background in control systems design as well as expertise in software development to implement associated algorithms.
KEY RESPONSIBILITIES
- Develop, enhance and test various navigation algorithms for Applanix POS products utilizing inertial, GNSS and other sensors in deriving optimal navigation solution for various mobile survey and mapping applications.
- Systems engineering activities including Design and test of software and products for real-time systems.
- Partake in data gathering, analysis, fine tuning of next generation of APX navigation software and platform.
- Design and enhance Kalman filters for POS and POSPAC products utilizing GNSS, IMU and other sensors.
- Product development related documentation such as Requirements gathering, Software design documents, updated/revisions to user manuals, ICD, Release Notes, BLD, and ECN.
- Evaluate POS and POSPAC product performance in operational settings.
- Project engineering activities such as system performance and operational testing
- Some project management activities including Liaison with various stakeholders to present status of assigned tasks, presentations on performance results, keeping to milestones and ability to gauge priorities.
QUALIFICATIONS:
- Masters in Aerospace Engineering, Electrical Engineering, Engineering Science
- Excellent knowledge of modern systems and control, estimation and Kalman filtering.
- Proficient software development - C/C++ languages in real-time
- Methodical problem solver.
- Good communication skills, team player & overall soft skills.
- Ability to work with minimal supervision.
- Highly motivated and versatile.
How to Apply:
Please apply at: https://hire.withgoogle.com/public/jobs/trimblecom/view/P_AAAAAAEAAIzOqKfrvza455
Applanix is committed to an Accessible workplace and provides an Accessible recruitment process. Please note that we can accommodate disabilities upon request. Please let us know if you require any accommodations.
| Job Title | Department |
|
Senior Software Engineer |
Engineering |
SUMMARY:
Reporting to the Development Manager, your primary role will be to take a leading role in design and software architecture of the next generation office software. The successful candidate will have a proven track record of designing large scale software-producing architecture that balances user effectiveness, maintainability, modularity and reliability with run-time efficiency.
KEY RESPONSIBILITIES
- Working on software performance and speed optimization and efficient memory management, etc.
- Write Software Design Documents and other software related documentation as part of the development life cycle.
- Contribute content to technical writer for User Manuals and other documentation.
- Software testing to ensure various levels of tests are performed to meet specification and reliability requirements.
- Detailing overall broad objectives into detailed software requirements.
- Mentoring other team members in software design aspects to guide them in generating a robust and reliable software architecture.
- Interface with various stakeholders (Marketing, Business Development, Customers) to address issues, requirements and enhancement to software workflow and interface.
- Work with team members to provide design guidance on best software architecture for implementation of positioning/navigation algorithms.
- Provide input on software design methodologies and development process.
- Experience in taking an idea from concept to full software product including productization and life-cycle management.
QUALIFICATIONS:
- Post-graduate Degree (Masters or equivalent) in Computer Science / Software Engineering.
- Expertise in various software development methodologies, DevOPS, and development tools (Agile, Atlassian, GIT, JIRA, BitBucket, TFS, .NET, MS Expression).
- 10+ years of software development and leadership in similar industries.
- Knowledge of cybersecurity related issues such as use of open source & vulnerability.
- Expert in C++ and C# on various platforms.
- Experience with Windows, SaaS, Linux.
- Strong interpersonal skills and a Team player.
- Excellent communication and documentation skills.
How to Apply:
Please apply at: https://hire.withgoogle.com/public/jobs/trimblecom/view/P_AAAAAAEAAIzHclaSFPMQd-
Applanix is committed to an Accessible workplace and provides an Accessible recruitment process. Please note that we can accommodate disabilities upon request. Please let us know if you require any accommodations. Only those applicants selected for an interview will be contacted.
| Job Title | Department | Date | Location | Reports To |
| Customer Support Engineer | Customer Support | April 2019 | Europe | Nico Jaeger |
SUMMARY:
To support the Applanix commitment of "delivering outstanding service and support" through the thorough investigation of product/application problems and timely resolution of customer complaints; perform product installation/customization and provide after sale support to customers; stationed in Berlin.
KEY RESPONSIBILITIES
- Provides advice and consultation to customers, internal sales representatives and product managers on applications, product performance, installation and critical topics
- Assists in proposal preparation by providing input and clarification for technical details
- Participates in the technical training of staff and clients in use of company products
- Undertakes product installation and complex customization, collaborating with engineering staff and clients
- Responds to customer enquiries and assists in resolving moderately complex problems during installation phases of project
- In Field product support will consist of: operations support, new system installations, customer hardware/software training, general problem solving, product trial/development support, sales demonstrations, travel will be required (mainly in Europe)
- Participates occasionally in product technical reviews, impact assessments of new releases and reviews of competitive activity, and recommends product enhancements to engineering and sales staff
- Prepares documentation regarding modifications, troubleshooting procedures and problem resolutions
- Responsible to maintain support call database
- Responsible for the security and tracking of all products including demonstration equipment, spares stock, equipment on loan and customer owned equipment on premises for repair or evaluation, inventory tasks
- Undertakes hardware repairs of AV/LV products
- Undertakes quoting of spare parts, repairs, and training related to post sales activity
- Responsible for shipping/receiving activities in Berlin office
- Prepares and conducts pre-sales product demonstrations including presentations at chosen meetings
- The Customer Support Engineer will report to the Regional Support Manager in Europe (Berlin)
- Other duties as required
QUALIFICATIONS:
- Master or Bachelor degree, Dipl. Ing., Dipl. Ing. (FH) or equivalent in Geodesy or Geomatics
- Knowledge of GNSS/IMU technology and Photogrammetry, Survey Background
- Ability to present technical information in understandable form for non-technical recipients
- Knowledge of applicable operating platforms and hardware/software interfaces
- Excellent interpersonal and communications skills (verbal and written, English and German)
- Excellent customer service skills
- Understanding of basic electronic principles
- Extensive travelling may be required
- Ability to manage stressful situations
- Requirement to be available and respond to off-duty calls on a 24/7 basis
- Ability to work independently and in a team environment
- Ability to set priorities and meet deadlines as well as remain flexible
How to Apply:
Please submit your resume and cover letter to: [email protected]
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