Job Title	Department	Date
Product Support Analyst	Customer Support	December 2017

SUMMARY:

The successful candidate will provide technical support and assistance to sales personnel and customers through the selling cycle, perform product installation and customization, and provide after sale support.

RESPONSIBILITIES

• Provides advice and consultation to customers, internal sales reps and product managers on applications, product performance and installation critical topics
• Assists in proposal preparation by providing input and clarification for technical details
• Participates in the technical training of staff and clients in use of company products
• Undertakes product installation and complex customization, collaborating with engineering staff and clients
• Responds to customer enquiries and assists in resolving complex problems during installation phases of project
• Participates in product technical reviews, impact assessments of new releases and reviews of competitive activity, and recommends product enhancements to engineering and sales staff
• Prepares documentation regarding modifications, troubleshooting procedures and problem resolutions
• Undertakes troubleshooting, at customer site, as required for complex problems
• Undertakes maintenance, preparation and basic repair of Applanix hardware products as required
• Provides technical guidance and direction to less experienced staff
• Follows and ensures compliance to workplace operating and environmental, health and safety procedures and guidelines

QUALIFICATIONS:

• Bachelor’s degree in Engineering
• 3-5 years’ experience in technical support or customer service
• Knowledge of GPS/IMU technology
• Working knowledge of Mapping and Surveying Industry
• Ability to present technical information in understandable form for non-technical recipients
• Working knowledge of the company’s products
• Excellent interpersonal and communications skills (verbal and written)
• Excellent customer service skills
• Ability to manage stressful situations
• Extensive travel may be required
• Requirement to be available and respond to off-duty calls on a 24/7 basis
• Ability to work independently and in a team environment
• Ability to set priorities and meet deadlines as well as remain flexible 

How to Apply:

Please apply to this job here: https://chm.tbe.taleo.net/chm03/ats/careers/requisition.jsp?org=TRIMBLE&cws=4&rid=13435

Applanix is committed to an Accessible workplace and provides an Accessible recruitment process. Please note that we can accommodate disabilities upon request. Please let us know if you require any accommodations.