CONTACT
Contact Us
Applanix Head Office
85 Leek Crescent
Richmond Hill, Ontario
L4B 3B3 Canada
T +1-289-695-6000
F +1-905-709-6027
Emergency Support:
Please call +1 289-695-6162, or email: [email protected]
For Marine support, please call +44 1691-700500, or email: [email protected]
General Support Enquiries:
Applanix Product Support can be reached in normal business hours by contacting your designated support representative. Please consult the list below for the full contact directory. For additional account support, log into your customer account here:
Not registered yet? Click here to register
For additional information or assistance, please contact Keith Reid, Director of Customer Support: [email protected]
SUPPORT REPRESENTATIVES
| Category | Name | Details | Region | Product |
|---|---|---|---|---|
| Air, Land, Indoor | Rasekh Fatmi |
+1 289-695-6078 |
Americas / Asia / Mid East / Africa / Oceania | Air,Land,Indoor |
| Air, Land | Nico Jaeger |
+49 (0)3050 968 547 |
Europe | Air,Land |
| Marine | Adrian Gibbons |
+44 (0)1691 700500 |
Europe / Asia / Mid East / Africa / Oceania | Marine |
| Marine |
John Carss |
+1 832-961-0946 |
Americas | Marine |
| Marine | Gaelle Granjard |
+44 (0)1691 700500 |
Europe / Asia / Mid East / Africa / Oceania | Marine |
| Marine | Darren Billard |
+1 832-465-4023 |
Americas | Marine |
| Air, Land | Judith Mariampillai |
+1 289-695-6058 |
Americas / Asia / Mid East / Africa / Oceania | Air,Land |
| Air, Land | Jackson Chung |
+1 289-695-6072 |
Americas / Asia / Mid East / Africa / Oceania | Air,Land |
| Air, Land | Kurt Bioletti |
+1 289-695-6035 |
Americas / Asia / Mid East / Africa / Oceania | Air,Land |
| Air, Land, Indoor | Thomas MacDougall |
+1 289-695-6137 |
Americas / Asia / Mid East / Africa / Oceania | Air,Land,Indoor |
| Air, Land | Nithin Kumar |
+1 289-695-6032 |
Americas / Asia / Mid East / Africa / Oceania | Air,Land |
| Air, Land | River Kim |
+1 289-695-6033 |
Americas / Asia / Mid East / Africa / Oceania | Air,Land |
| Air, Land | Michael Herrmann |
+49 (0)3050 968 542 |
Europe | Air,Land |
| Air, Land | Chembe Chisense |
+49 (0)30 27992281 |
Europe | Air,Land |
| Repair | Richard Nakhoul |
+1 289-695-6081 |
Global | Repair |
| Repair | Lukasz Tracz |
+1 289-695-6066 |
Global | Repair |
| Warranty, Land, Air, Indoor | Angie Spierenburg |
+1 289-695-6087 |
Americas/ Asia / Mid East / Africa / Oceania | Warranty,Land,Air,Indoor |
| Warranty, Marine | Mark Field |
+44 (0)1691 700500 |
Global | Warranty,Marine |
| Warranty, Land, Air, Indoor | Jeff Longo |
+1 289-695-6051 |
Europe | Warranty,Land,Air,Indoor |
Sales Contacts
| Category | Name | Details | Region | Product |
|---|---|---|---|---|
| Marine, Air, Land, Indoor, UAV |
Eric Liberty |
+1 289-695-6009 |
Americas / Europe/ Asia / Mid East / Africa / Oceania | Air,Land,Marine,Indoor,UAV |
| Air, UAV |
Kevin Perkins |
+1 289-695-6061 |
North America | Air,UAV |
| Air, UAV |
Jesús Ruiz |
+33 (0)5.34.52.36.91 |
Europe, South America | Air,UAV |
| Land, Air, UAV |
Naush Ladha
|
+1 289-695-6134 |
Asia / Mid East / Africa / Oceania | Land,Air,UAV |
| UAV |
Bradley Schmidt Sales Manager, UAV Market Segment |
+1 289-695-6136 |
Americas / Europe / Asia / Mid East / Africa / Oceania | Air,UAV |
| Land |
Brad Ysseldyk |
+1 289-695-6120 |
Americas / Asia / Mid East / Africa / Oceania | Land |
| Land |
Federica Zampa |
+39 338 4377790 |
Europe | Land |
| Marine |
Mark Field |
+44 (0)1691 700500 |
Europe/ Asia / Mid East / Africa / Oceania | Marine |
| Marine |
Rick Morton |
+1 713-936-2990 |
Americas | Marine |
| Land, Air, Indoor |
Angie Spierenburg |
+1 289-695-6087 |
Americas / Asia / Mid East / Africa / Oceania | Land,Air,Indoor |
| Land, Air, Indoor |
Jeff Longo |
+1 289-695-6051 |
Europe | Land,Air,Indoor |
| Indoor | Francesco Martinelli |
+1 289-695-6038 |
Americas / Europe/ Asia / Mid East / Africa / Oceania | Indoor |
Terms and Conditions
For Applanix' general terms and conditions of sale, please click here.
For the Addendum to terms and conditions of sale for Applanix authorized resellers, please click here.
For the End User License Agreement (EULA) for Applanix software and related products, please click here.
For Applanix' general terms and conditions of purchase, please click here.
| Job Title | Department |
| Product Support Analyst (Geomatics Engineering) | Customer Support |
JOB SUMMARY:
The successful candidate will provide technical support and assistance to sales personnel and customers through the selling cycle, perform product installation and customization, and provide after sale support.
Founded on defense and aerospace industry expertise, and a Trimble company since 2003, our Position and Orientation Systems have become the world’s industry-standard for airborne, land, marine, and indoor mobile survey operations. With global reach, unequal engineering excellence, and worldwide 24/7 customer support, Applanix leads the world in high-productivity in-motion surveying, direct data georeferencing, and robust mobile mapping. Applanix POS technology is now powering new revolutions in both autonomous vehicle technology and mobile mapping in GNSS-denied spaces.
RESPONSIBILITIES
- Provides moderate advice and consultation of customers, internal sales reps and product managers on applications, product performance and installation critical topics.
- Assist in proposal preparation by providing input and clarification for technical details
- Participates in the technical training of staff and clients in use of company products
- Undertakes product installation and complex customization, collaborating with engineering staff and clients
- Responds to customer inquiries and assist in resolving complex problems during installation phases of project
- Participates in product technical reviews, impact assessments of new releases and reviews of competitive activity, and recommends product enhancements to engineering and sales staff
- Prepares documentation regarding modifications, troubleshooting procedures and problem resolutions
- Undertakes troubleshooting, at customer site, as required for complex problems
- Provides technical guidance and direction to less experienced staff
- Follows and ensures compliance to workplace operating and environmental, health and safety procedures and guidelines
QUALIFICATIONS:
- Master degree in Geomatics Engineering preferred
- Experience in technical support or customer service
- Knowledge of GPS/IMU technology
- Working knowledge of Mapping and Surveying Industry
- Ability to present technical information in understandable form for non-technical recipients
- Working knowledge of the company products
- Excellent interpersonal and communications skills (verbal and written)
- Excellent customer service skills
- Ability to manage stressful situations
- Extensive travel may be required
- Requirement to be available and respond to off-duty calls on a 24/7 basis
- Ability to set priorities and meet deadlines as well as remain flexible
HOW TO APPLY:
Please apply to this job here: https://hire.withgoogle.com/public/jobs/trimblecom/view/P_AAAAAAEAAIzMKfeUCKhbO9
Applanix is committed to an Accessible workplace and provides an Accessible recruitment process. Please note that we can accommodate disabilities upon request. Please let us know if you require any accommodations.
| Job Title | Department |
| Sales & Channel Development Manager, Asia Pacific Region – Land and Air Products |
Sales |
SUMMARY:
The incumbent is responsible for coordinating, managing, and executing all sales activity and strategies for the Applanix Land and Air Product Portfolios to the defined market segments outlined in the business LRPs (Long Range Plans) in the region defined as Asia Pacific with a focus on Main Land China, Hong Kong and Japan. Strategies will be communicated and coordinated with the business director, product manager, to include product mix/portfolio, pricing, distribution, advertising and sales promotion and recommendations for Land and Air. Sales are determined by executing both direct sales and managing existing and recommending new channel network opportunities. The role will demand a commitment to providing exceptional business-to-customer communication, Channel Development, and sales service.
KEY RESPONSIBILITIES
- Collaborates with the Director of Sales and Business Director in establishing and recommending the most realistic sales goals for the company in the region defined.
- Establishes regional sales strategies for Land and Air Products through the strategic development of Regional Channel Partners. Works with the
- Technical Sales Lead in Asia to develop a sales plan focused on short term and long term grown opportunities of each business. Sales
- Strategies are expected to remain in line with the regional business plans and determine the objectives for product distribution, how new customers and business will be developed, and provides insights to new product developments.
- Educates new and existing reseller channels by establishing programs/seminars in the areas of new account sales and growth, sales of emerging products and multi-product sales, profitability, improved presentation strategies and competitive strategies.
- Manages existing Channel Partners by holding them accountable to their business plans and regional forecasts.
- Represents the Applanix/Trimble organization in external business relationships with channel partners, distribution and customers so that the strategic messaging is communicated clearly.
- This position is accountable for Regional Sales targets defined in the annual sales forecast to the Applanix Sales Director.
QUALIFICATIONS:
- Minimum of 10 years regional sales and industry management experience preferably in the Geospatial Sector.
- Strong account management and relationship building skills
- Extensive (5+ Year) Experience with growing and managing a Channel Partner network
- Degree in Business
- Expectation of 40% + Travel
How to Apply:
Please apply to this job here: https://hire.
Applanix is committed to an Accessible workplace and provides an Accessible recruitment process. Please note that we can accommodate disabilities upon request. Please let us know if you require any accommodations.
| Job Title | Department |
|
Navigation Software Engineer |
Engineering |
SUMMARY:
The Navigation Software Engineer is primarily responsible for the design, development, and testing of core navigation software in Applanix’s real time inertial navigation and post-processing products. In particular, the candidate will play a major role working with various components of the Applanix Autonomy Development Platform and integrate information into Applanix’s current navigation products through the development of sensor fusion algorithms. An exceptional formal background in control systems design and/or state estimation is expected. Software development proficiency in C++ is required for practical implementation of algorithms.
KEY RESPONSIBILITIES
- Develop sensor fusion and navigation algorithms for Applanix POS products
- Systems engineering and integration activities relating to the Applanix Autonomy Development Platform
- Partake in data collection, navigation performance analysis, and tuning on various navigation platforms, for both real time systems (POS) and post-processing (POSPac)
- Product development and documentation
- Product evaluation through operation and performance testing
- Provide consultation to product managers to design and refine product requirements
QUALIFICATIONS:
- Masters in Aerospace Engineering, Electrical Engineering, Engineering Science
- Excellent knowledge of modern systems and control, estimation and Kalman filtering.
- Proficient software development - C/C++ languages in real-time
- Methodical problem solver
- Strong interpersonal skills and Team player
- Excellent communication skills &: independent developer
Product Details: POSPac MMS
HOW TO APPLY:
Please send your cover letter and resume to: https://hire.withgoogle.com/public/jobs/trimblecom/view/P_AAAAAAEAAIzHJGS56yhilJ
Applanix is committed to an Accessible workplace and provides an Accessible recruitment process. Please note that we can accommodate disabilities upon request. Please let us know if you require any accommodations.
| Job Title | Department |
|
Navigation Engineer |
Engineering |
SUMMARY:
The Navigation Engineer will work in our R&D team and will be involved in design, development, integration, testing, and enhancement or core R&D navigation software and algorithms.
RESPONSIBILITIES
- Develop, enhance and test various navigation algorithms for Applanix POS (positioning and orientation solutions) and products utilizing inertial, GNSS and other sensors in deriving optimal navigation solution for various mobile survey and mapping applications.
- Participate in the development of POS and POSPAC (Post processing Office Suite for blending of sensor data to generate Smoothed-Best Estimate of Trajectory). Enhancement and optimization of algorithm and software to achieve optimal solution.
- Systems engineering activities including Design and test of software and products for real-time systems.
- Partake in data gathering, analysis, fine-tuning of next generation of APX navigation software and platform.
- Design and enhance Kalman filters for POS and POSPAC products utilizing GNSS, IMU and other aiding sensors.
- Product development related documentation such as Requirements gathering, Software design documents, updated/revisions to user manuals, ICD, Release Notes, BLD, and ECN.
- Evaluate POS and POSPAC product performance in operational settings.
- Some project management activities including Liaison with various stakeholders to present status of assigned tasks, presentations on performance results, keeping to milestones and ability to gauge priorities.
QUALIFICATIONS:
- Masters in Aerospace Engineering, Electrical Engineering, Engineering Science, Geomatics Engineering or equivalent.
- Excellent knowledge of modern systems and control, estimation and Kalman filtering.
- Fluent software development knowledge using C/C++ languages in real-time and/or .NET
- Keen thirst for learning and taking on multiple tasks.
- Methodical problem solver.
- Good communication skills, team player & overall soft skills.
- Ability to work with minimal supervision.
- Highly motivated and versatile.
- Able to thrive in a diverse multi-tasking environment.
HOW TO APPLY:
Please send your cover letter and resume to: https://hire.withgoogle.com/public/jobs/trimblecom/view/P_AAAAAAEAAIzOqKfrvza455
Applanix is committed to an Accessible workplace and provides an Accessible recruitment process. Please note that we can accommodate disabilities upon request. Please let us know if you require any accommodations.
| Job Title | Department | Location | Reports To |
| Customer Support Engineer | Customer Support | Europe | Nico Jaeger |
SUMMARY:
To support the Applanix commitment of "delivering outstanding service and support" through the thorough investigation of product/application problems and timely resolution of customer complaints; perform product installation/customization and provide after sale support to customers; stationed in Berlin.
KEY RESPONSIBILITIES
- Provides advice and consultation to customers, internal sales representatives and product managers on applications, product performance, installation and critical topics
- Assists in proposal preparation by providing input and clarification for technical details
- Participates in the technical training of staff and clients in use of company products
- Undertakes product installation and complex customization, collaborating with engineering staff and clients
- Responds to customer enquiries and assists in resolving moderately complex problems during installation phases of project
- In Field product support will consist of: operations support, new system installations, customer hardware/software training, general problem solving, product trial/development support, sales demonstrations, travel will be required (mainly in Europe)
- Participates occasionally in product technical reviews, impact assessments of new releases and reviews of competitive activity, and recommends product enhancements to engineering and sales staff
- Prepares documentation regarding modifications, troubleshooting procedures and problem resolutions
- Responsible to maintain support call database
- Responsible for the security and tracking of all products including demonstration equipment, spares stock, equipment on loan and customer owned equipment on premises for repair or evaluation, inventory tasks
- Undertakes hardware repairs of AV/LV products
- Undertakes quoting of spare parts, repairs, and training related to post sales activity
- Responsible for shipping/receiving activities in Berlin office
- Prepares and conducts pre-sales product demonstrations including presentations at chosen meetings
- The Customer Support Engineer will report to the Regional Support Manager in Europe (Berlin)
- Other duties as required
QUALIFICATIONS:
- Master or Bachelor degree, Dipl. Ing., Dipl. Ing. (FH) or equivalent in Geodesy or Geomatics
- Knowledge of GNSS/IMU technology and Photogrammetry, Survey Background
- Ability to present technical information in understandable form for non-technical recipients
- Knowledge of applicable operating platforms and hardware/software interfaces
- Excellent interpersonal and communications skills (verbal and written, English and German)
- Excellent customer service skills
- Understanding of basic electronic principles
- Extensive travelling may be required
- Ability to manage stressful situations
- Requirement to be available and respond to off-duty calls on a 24/7 basis
- Ability to work independently and in a team environment
- Ability to set priorities and meet deadlines as well as remain flexible
How to Apply:
Please submit your resume and cover letter to: [email protected]
| Job Title | Department | Reports To |
| Robotics Enginer – Machine Learning | Engineering | Engineering Manager, Autonomy |
SUMMARY:
Applanix is seeking an enthusiastic candidate with practical knowledge in applying machine learning methodologies in the area of (off-road) vehicle automation. The engineer’s primary responsibility would be the development and implementation of machine learning frameworks for enhancing real time lidar and camera perception pipelines, as well as state estimation algorithms within the Applanix’s Autonomy Development Platform. Furthermore, the engineer will also work on providing bespoke data analytic solutions to specific clients in various industrial applications (e.g., object detection, map enhancement, geometry change detection in particular environments). As robotic perception is a major focus of the work, practical knowledge in designing, training, testing, and deployment of deep / convolution neural nets for processing camera images or lidar point clouds is expected. Familiarity with additional types of networks (e.g., encoder-decoder network, generative adversarial network) would be an asset. The engineer would have full access to a Nvidia DGX station at Applanix for development work. Programming proficiency in Python is required, and competency in C++ is desired. Practical experience in using Robot Operating System (ROS) would be an asset. Responsibilities also include field testing of developed algorithms and frameworks. The candidate would join and work closely with a team of mobile roboticists at Applanix.
KEY RESPONSIBILITIES
- Machine learning framework development for lidar and camera perception
- Applying machine learning techniques for industrial data analytics
- Product development and documentation
- Field testing and dataset collection
- Provide consultation to product managers to define and refine product requirements
- Work with business directors and participate in client meetings and demonstrations
- Remain up-to-date with relevant academic publications
QUALIFICATIONS:
- Master Degree or Higher - in Electrical / Computer / Mechatronics Engineering, Computer Science, or related fields.
- 2+ years of academic or industry experience in applying machine learning to robotics
- Working knowledge of using deep / convolutional neural nets on camera or lidar data
- Robotics field deployment experience would be a strong asset
- Expertise programming in Python
- Competency in C++ and familiarity with ROS would be an asset
- Strong interpersonal skills and a Team player
- Excellent communications skills & independent developer
How to Apply:
Please send your resume and cover letter to: https://hire.withgoogle.com/public/jobs/trimblecom/view/P_AAAAAAEAAIzGhATwdX5EMx
Applanix is committed to an Accessible workplace and provides an Accessible recruitment process. Please note that we can accommodate disabilities upon request. Please let us know if you require any accommodations.
| Job Title | Department | Reports To |
| Robotics Enginer | Engineering | Engineering Manager, Autonomy |
SUMMARY:
The robotics engineer would primarily be responsible for the development and implementation of perception and state estimation algorithms for Applanix’s Autonomy Development Platform. In particular, we are seeking an enthusiastic candidate with a background in mobile robotics, and experience in 3D lidar-based mapping, navigation, SLAM, and object detection. Knowledge of inertial navigation would be beneficial. Exceptional candidates with expertise in other areas of robotic perception would also be considered. Programming proficiency in C++ is required, and experience in using Robot Operating System (ROS) would be useful. Responsibilities also include the testing of developed algorithms and software features in the field. The candidate would join and work closely with a team of roboticists at Applanix.
KEY RESPONSIBILITIES
- Lidar navigation and perception algorithm development and implementation
- Integration of lidar perception solutions with existing Applanix products
- Product development and documentation
- Field testing and dataset collection
- Provide consultation to product managers to define and refine product requirements
- Work with business directors and participate in client meetings and demonstrations
- Remain up-to-date with relevant academic publications
QUALIFICATIONS:
- Bachelor’s Degree or Higher - in Electrical / Computer / Mechatronics Engineering, Computer Science, or related fields.
- 2+ years of academic background or industry experience in mobile robotics
- Working knowledge in state estimation, SLAM, navigation
- Experience working with 3-D lidars for autonomy applications
- Expertise programming in C++
- Familiarity with ROS would be an asset
- Experience with GNSS & Inertial and positioning systems is an asset
- Experience in machine learning is not a prerequisite, but would be an asset
- Product development experience would be an asset
- Strong interpersonal skills and a Team player
- Excellent communications skills & independent developer
HOW TO APPLY:
Please send your resume and cover letter to: https://hire.withgoogle.com/public/jobs/trimblecom/view/P_AAAAAAEAAIzNYrNezie3kb
Applanix is committed to an Accessible workplace and provides an Accessible recruitment process. Please note that we can accommodate disabilities upon request. Please let us know if you require any accommodations.
| Job Title | Department | Reports To |
| Robotics Enginer | Engineering | Engineering Manager, Autonomy |
SUMMARY:
The robotics engineer would primarily be responsible for the development and implementation of perception and state estimation algorithms for Applanix’s Autonomy Development Platform. In particular, we are seeking an enthusiastic candidate with a background in mobile robotics, and experience in camera-based navigation, SLAM, and place recognition. Experience with GPU programming would be desirable. Knowledge of inertial navigation would be beneficial. Exceptional candidates with expertise in other areas of robotic perception would also be considered. Programming proficiency in C++ is required, and experience in using Robot Operating System (ROS) would be useful. Responsibilities also include the testing of developed algorithms and software features in the field. The candidate would join and work closely with a team of roboticists at Applanix.
KEY RESPONSIBILITIES
- Visual navigation, perception, and place recognition algorithm development and implementation
- Integration of camera perception solutions with existing Applanix products
- Product development and documentation
- Field testing and dataset collection
- Provide consultation to product managers to define and refine product requirements
- Work with business directors and participate in client meetings and demonstrations
- Remain up-to-date with relevant academic publications
QUALIFICATIONS:
- Bachelor’s Degree or Higher - in Electrical / Computer / Mechatronics Engineering, Computer Science, or related fields.
- 2+ years of academic background or industry experience in mobile robotics
- Working knowledge in state estimation, SLAM, navigation
- Experience working with cameras for autonomy applications
- Expertise programming in C++
- Practical knowledge of GPU programming / CUDA would be an asset
- Familiarity with ROS would be an asset
- Experience with GNSS & Inertial and positioning systems would be an asset
- Experience in machine learning is not a prerequisite, but would be an asset
- Product development experience would be an asset
- Strong interpersonal skills and a Team player
- Excellent communications skills & independent developer
HOW TO APPLY:
Please send your resume and cover letter to: https://hire.withgoogle.com/public/jobs/trimblecom/view/P_AAAAAAEAAIzAjNV8pzoEiC
Applanix is committed to an Accessible workplace and provides an Accessible recruitment process. Please note that we can accommodate disabilities upon request. Please let us know if you require any accommodations.
| Job Title | Department | Reports To |
| Software Engineer | Engineering | Engineering Manager, Autonomy |
SUMMARY:
The software engineer’s primary duty would be to engage in the productization of perception solutions intended for the Applanix Autonomy Development Platform. This modular development platform houses a collection of sensor drivers and perception algorithms targeted for Linux-based operating systems. Programming proficiency in C++ is mandatory. Responsibilities include maintenance of the software repository in the development platform, reviewing source code for improving algorithm implementation, setting up continuous integration and performance testing using datasets and live sensor data from lidars, cameras, and Applanix POS. Experience with creating user interfaces would be an asset. Knowledge of software security would also be an asset. The candidate would join and work closely with a team of roboticists at Applanix.
KEY RESPONSIBILITIES
- Engineer software tools to facilitate to use of components within the Applanix Autonomy Development Platform
- Participate in algorithm development with other roboticists
- Improving algorithms in the existing development platform code base
- Code review
- Enforcing coding standards and documentation
- Repository maintenance and continuous integration
- Setting up automated performance tests
- Provide consultation to business directors and product managers
QUALIFICATIONS:
- Bachelor’s Degree or Higher – in Computer Science, Software Engineering, or related fields.
- 3+ year experience in software development and productization
- Expertise programming in C++. Knowledge of other programming or scripting languages would be an asset.
- Experience maintaining code repositories
- Experience in creating effective user interfaces (UI) would be a strong asset
- Familiarity with Robot Operating System (ROS) or any experience related to mobile robotics would be an asset
- Strong interpersonal skills and a Team player
- Excellent communications skills & independent developer
HOW TO APPLY:
Please send your resume and cover letter to: https://hire.withgoogle.com/public/jobs/trimblecom/view/P_AAAAAAEAAIzIDia0YZpKxC
Applanix is committed to an Accessible workplace and provides an Accessible recruitment process. Please note that we can accommodate disabilities upon request. Please let us know if you require any accommodations.
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