Emergency Support:

Please call +1 289-695-6162, or email: [email protected]

For Marine support,  please call +44 1691-700500, or email: [email protected]

General Support Enquiries:

Applanix Product Support can be reached in normal business hours by contacting your designated support representative. Please consult the list below for the full contact directory. For additional account support, log into your customer account here:

SUPPORT LOGIN

Not registered yet? Click here to register

For additional information or assistance, please contact Keith Reid, Director of Customer Support: [email protected]

SUPPORT REPRESENTATIVES

Category Name Details Region Product
Air, Land, Indoor

Rasekh Fatmi
Regional Support Manager

+1 289-695-6078
[email protected]

Americas / Asia / Mid East / Africa / Oceania Air,Land,Indoor
Air, Land

Nico Jaeger
Regional Support Manager

+49 (0)3050 968 547
[email protected]

Europe Air,Land
Marine

Adrian Gibbons
Regional Support Manager

+44 (0)1691 700500
[email protected]

Europe / Asia / Mid East / Africa / Oceania Marine
Marine

John Carss
Customer Support Engineer

+1 832-961-0946
[email protected]

Americas Marine
Marine

Gaelle Granjard
Technical Support Engineer

+44 (0)1691 700500
[email protected]

Europe / Asia / Mid East / Africa / Oceania Marine
Marine

Darren Billard
Technical Support Engineer

+1 832-465-4023
[email protected]

Americas Marine
Air, Land

Judith Mariampillai
Product Support Analyst

+1 289-695-6058
[email protected]

Americas / Asia / Mid East / Africa / Oceania Air,Land
Air, Land, Indoor

Harsil Jani
Product Support Analyst

+1 289-695-6053
[email protected]

Americas / Asia / Mid East / Africa / Oceania Air,Land,Indoor
Air, Land

Jackson Chung
Product Support Analyst

+1 289-695-6072
[email protected]

Americas / Asia / Mid East / Africa / Oceania Air,Land
Air, Land

Kurt Bioletti
Product Support Analyst

+1 289-695-6035
[email protected]

Americas / Asia / Mid East / Africa / Oceania Air,Land
Air, Land

Anna Jarvis
Product Support Analyst

+1 289-695-6052
[email protected]

Americas / Asia / Mid East / Africa / Oceania Air,Land
Air, Land

Michael Herrmann
Product Support Analyst

+49 (0)3050 968 542
[email protected]

Europe Air,Land
Air, Land

Vasileia Apostolidou
Customer Support Delegate, Berlin

+49 (0)3092 364 505
[email protected]

Europe Air,Land
Air, Land

Chembe Chisense
Customer Support Engineer

+49 (0)30 27992281
[email protected]

Europe Air,Land
Repair

Richard Nakhoul
Repair Centre Manager

+1 289-695-6081
[email protected]

Global Repair
Repair

Lukasz Tracz
Repair Centre Technologist

+1 289-695-6066
[email protected]

Global Repair
Warranty, Land, Air, Indoor

Angie Spierenburg
Warranties and Services - Land, Indoor, Air Systems

+1 289-695-6087
[email protected]

Americas/ Asia / Mid East / Africa / Oceania Warranty,Land,Air,Indoor
Warranty, Marine

Mark Field
Warranties - Marine Systems

+44 (0)1691 700500
[email protected]

Global Warranty,Marine
Warranty, Land, Air, Indoor

Jeff Longos
Warranties and Services - Land, Indoor, Air Systems

+1 289-695-6051
cell: +1 416 725 4973
[email protected]

Europe Warranty,Land,Air,Indoor

Sales Contacts

Category Name Details Region Product
Marine, Air, Land, Indoor, UAV

Eric Liberty
Director of Sales

+1 289-695-6009
cell: +1 647-287-5593
[email protected]

Americas / Europe/ Asia / Mid East / Africa / Oceania Air,Land,Marine,Indoor,UAV
Air, UAV

Kevin Perkins
Executive Account Manager
Airborne Systems

+1 289-695-6061
cell: +1 416-271-5124
[email protected]

North America Air,UAV
Air, UAV

Jesús Ruiz
Regional Account & Business Development Manager
Airborne Products

+33 (0)5.34.52.36.91
cell: +33 (0)6.15.61.68.49
[email protected]

Europe, South America Air,UAV
Land, Air, UAV

Naush Ladha
Sales & Channel Development Manager

+1 289-695-6134
cell: +1 403-870-4200 [email protected]

Asia / Mid East / Africa / Oceania Land,Air,UAV
UAV

Bradley Schmidt

Sales Manager, UAV Market Segment

+1 289-695-6136
cell: +1 647-274-6726
[email protected]

Americas / Europe / Asia / Mid East / Africa / Oceania Air,UAV
Land

Brad Ysseldyk
Worldwide Sales Manager
Land Products

+1 289-695-6120
cell: +1 647-290-5569
[email protected]

Americas / Asia / Mid East / Africa / Oceania Land
Land

Federica Zampa
Sales and Business Development Manager
Land Products Europe & Russia

+39 338 4377790
[email protected]

Europe Land
Marine

Mark Field
Business Manager
Marine Systems

+44 (0)1691 700500
cell: +44 (0)7736 737900
[email protected]

Europe/ Asia / Mid East / Africa / Oceania Marine
Marine

Rick Morton
Manager, Business Development
Marine Products

+1 713-936-2990
cell: +1 443-254-3901
[email protected]

Americas Marine
Land, Air, Indoor

Angie Spierenburg
Manager, Inside Sales

+1 289-695-6087
cell: +1 647-406-0053
[email protected]

Americas / Asia / Mid East / Africa / Oceania Land,Air,Indoor
Land, Air, Indoor

Jeff Longo
Manager, Inside Sales

+1 289-695-6051
cell: +1 416 725 4973
[email protected]

Europe Land,Air,Indoor

Terms and Conditions

For Applanix' general terms and conditions of sale, please click here.

For the Addendum to terms and conditions of sale for Applanix authorized resellers, please click here.

For the End User License Agreement (EULA) for Applanix software and related products, please click here.

For Applanix' general terms and conditions of purchase, please click here.

Job Title  Department Date
Product Support Analyst Customer Support December 2017

SUMMARY:

The successful candidate will provide technical support and assistance to sales personnel and customers through the selling cycle, perform product installation and customization, and provide after sale support.

RESPONSIBILITIES

  • Provides advice and consultation to customers, internal sales reps and product managers on applications, product performance and installation critical topics
  • Assists in proposal preparation by providing input and clarification for technical details
  • Participates in the technical training of staff and clients in use of company products
  • Undertakes product installation and complex customization, collaborating with engineering staff and clients
  • Responds to customer enquiries and assists in resolving complex problems during installation phases of project
  • Participates in product technical reviews, impact assessments of new releases and reviews of competitive activity, and recommends product enhancements to engineering and sales staff
  • Prepares documentation regarding modifications, troubleshooting procedures and problem resolutions
  • Undertakes troubleshooting, at customer site, as required for complex problems
  • Undertakes maintenance, preparation and basic repair of Applanix hardware products as required
  • Provides technical guidance and direction to less experienced staff
  • Follows and ensures compliance to workplace operating and environmental, health and safety procedures and guidelines

QUALIFICATIONS:

  • Bachelor’s degree in Engineering
  • 3-5 years’ experience in technical support or customer service
  • Knowledge of GPS/IMU technology
  • Working knowledge of Mapping and Surveying Industry
  • Ability to present technical information in understandable form for non-technical recipients
  • Working knowledge of the company’s products
  • Excellent interpersonal and communications skills (verbal and written)
  • Excellent customer service skills
  • Ability to manage stressful situations
  • Extensive travel may be required
  • Requirement to be available and respond to off-duty calls on a 24/7 basis
  • Ability to work independently and in a team environment
  • Ability to set priorities and meet deadlines as well as remain flexible 

How to Apply:

Please apply to this job here: https://chm.tbe.taleo.net/chm03/ats/careers/requisition.jsp?org=TRIMBLE&cws=4&rid=13435

Applanix is committed to an Accessible workplace and provides an Accessible recruitment process. Please note that we can accommodate disabilities upon request. Please let us know if you require any accommodations.

Job Title  Department Date

Compliance & Manufacturing
Engineer

Engineering August 2018

SUMMARY:

This job involves keeping abreast of regulatory and compliance standards of the markets served.  It is to ensure products meet associated established safety measures.  The position requires setting up the associated environmental tests with various approved vendors as well as proactively engaging engineering, production, QA and marketing groups on all aspects of regulations that may affect either product development or product marketing.  The manufacturing responsibilities of this position involves working closely with engineering and production/QA to enhance manufacturability of the product as early as the design phase.  It also includes establishing testing methods for finished products, validating vendors, optimizing associated production labour, ensuring development standard is followed such as documentation, design reviews and validity testing.  It is also responsible for the overall process improvement for transition from R&D to production.

KEY RESPONSIBILITIES

  • Ensures the products meet all electrical, mechanical, thermal, emission and safety standards required by the product specification and the markets including country specific requirements
  • Schedules and oversees certification testing of products
  • Ensure all in-house processes and documentation meet all necessary regulatory requirements
  • Keeps abreast of regulatory and safety standards of regional requirements and educates internal stakeholders of implications of changing regulations
  • Ensure products are tested for the proper category for each of the vertical markets
  • Update and maintain certification information about components and products in MRP system
  • Liaison between Applanix and other Trimble divisions on Compliance & Regulatory exchange
  • Ensures product labelling and documentation adheres to associated compliance
  • Understands the rational of the design chosen by the engineering team, explains the critical inspection points to the QA/QC team and defends this design from unintended changes by the Production department. This is an ongoing activity.
  • At the preliminary design review stage, works with the Engineering department to optimize the design for: ease of manufacture, lowering purchasing cost, ease of assembly and ease of future servicing/replacement.
  • Works with the Engineering department to verify that the documentation package is complete and accurate before transfers to Production.
  • Works with the QA/QC department to give engineering approval to inspection procedures (for incoming parts, assembly and test techniques where applicable, and final product testing and packaging).
  • Works with Purchasing/Procurement to recommend candidate vendors, distributors and/or manufacturers and helps assess their quotations.
  • Provides input to Production/Purchasing on cost/quality/supply-chain trade-off analysis as required.
  • Maintains product BOMs in Navision with input from the respective Development Manager.
  • Checks proactively on obsolescence issues and provides recommendation, especially for components that may affect certification status
  • Coordinates the Product end-of-support process with input from the respective Development Manager and with input from the Customer Support team. Ensures that unused stock of obsolete parts is handled appropriately.

QUALIFICATIONS:

  • Degree in Mechanical Engineering or Degree in Electrical Engineering with a strong interest in electro-mechanical design
  • 8+ years experience in product life cycle management, manufacturing & compliance
  • Experience in direct purchasing/procurement and vendor selection and negotiations
  • Hands-on experience in developing and implementing test procedures, designing and prototyping test fixtures for testing and exercising various products.
  • Expertise in various compliance and regulatory standards for positioning and mapping equipments for various markets such as Land, Rail,
  • Marine, Airborne, and Autonomous
  • Knowledge of regulatory requirements and directives for markets in North America, Europe, Asia and ROW as well as regulatory bodies and required markings such as CE, RED, ICES, FCC...etc.
  • Experience with various regulatory Testing Standards including but not limited to RTCA-DO-160, RoHS (EN 50581), Ingress Testing (EN 60529), Safety testing (EN-60950 and EN-61010), EMC (EN-55022, EN-55024, EN-61326) And Road Vehicles functional safety ( ISO-26262).
  • Experience dealing with various NRTLs, such as TÜV, CSA, UL...etc.
  • Experience with using and/or configuring MRP systems is an asset
  • Experience working in similar industry as Applanix is an asset (Aerospace, Precise Positioning, Geospatial, GIS)
  • Strong interpersonal skills and a Team player
  • Excellent oral and written communications skills.

How to Apply:

Please apply to this job here: https://chm.tbe.taleo.net/chm03/ats/careers/requisition.jsp?org=TRIMBLE&cws=4&rid=15058

Applanix is committed to an Accessible workplace and provides an Accessible recruitment process. Please note that we can accommodate disabilities upon request. Please let us know if you require any accommodations.

Job Title  Department Date
Deep Learning Expert
(Software Engineer)
Engineering August 2018

SUMMARY:

The Deep Learning Expert (Software Engineer) will be responsible for analyzing, designing, developing, maintaining and supporting the deep learning software components for Trimble Autonomous Technologies products like the Trimble Autonomy Development Platform.

The deep learning components include CNN and fully connected DNN for end-to-end vision and Lidar SLAM, obstacle detection and identification and sub-modules within larger processing pipelines. For training the models, a dedicated NVIDIA DGX Station is available. Training is based on real-world sensor data and simulations using the Unity engine. Research and development on reinforcement learning for machine control will be part of the work.

The candidate will be communicating regularly and effectively with the Autonomous Technologies project teams like other developers, domain experts, systems architects, as well as with key personnel in other Trimble divisions and key customers.

The candidate will be working within the established process framework, and demonstrates a set of fundamental deep learning and engineering skills that result in predictability in engineering, scheduling and the quality of products developed.

KEY RESPONSIBILITIES

  • Creates and reviews deep learning architectures, and works with the engineering teams to implement and test those designs to meet established requirements.
  • Works with the project team, with the application domain experts and possibly with the customers, to establish achievable requirements, identify/clarify project goals, establish useful milestones, and develop a breakdown of the engineering tasks to be performed.
  • During the research and development process, develops engineering effort/schedule estimates to support overall project scheduling, project tracking, and change control decisions.
  • Prepares feasibility studies and designs tests to determine the operating characteristics of the system.
  • Maintains/archives design documents, source code, and other work products necessary for the project.
  • As necessary, works independently or with quality assurance personnel to plan and execute testing.
  • As necessary, performs or enables the ongoing support of autonomous solutions through the creation of design documentation, defect isolation and resolution.
  • Frequently interacts with peers and other Trimble management and business managers and employees
  • Keeps up-to-date with deep learning technologies, communicating new trends to the Autonomous Technologies group.

QUALIFICATIONS:

  • Master's or higher degree in EE, ME, CS or related discipline
  • Minimum of three years of experience in deep learning/machine learning development and engineering
  • Experience with reinforcement learning desired
  • Experience of machine / vehicle guidance applications are a plus
  • Experience of deploying deep learning inference on embedded systems (e.g. Nvidia Jetson)
  • Experience with Agile Development methodologies would be a plus
  • Experience working on global projects with dispersed teams desired

How to Apply:

Please apply to this job here: https://chm.tbe.taleo.net/chm03/ats/careers/requisition.jsp?org=TRIMBLE&cws=4&rid=15057 

Applanix is committed to an Accessible workplace and provides an Accessible recruitment process. Please note that we can accommodate disabilities upon request. Please let us know if you require any accommodations.

Job Title  Department Date
Sales & Channel Development Manager,
Asia Pacific Region – Land and Air Products
Sales August 2018

SUMMARY:

The incumbent is responsible for coordinating, managing, and executing all sales activity and strategies for the Applanix Land and Air Product Portfolios to the defined market segments outlined in the business LRPs (Long Range Plans) in the region defined as Asia Pacific with a focus on Main Land China, Hong Kong and Japan. Strategies will be communicated and coordinated with the business director, product manager, to include product mix/portfolio, pricing, distribution, advertising and sales promotion and recommendations for Land and Air.  Sales are determined by executing both direct sales and managing existing and recommending new channel network opportunities. The role will demand a commitment to providing exceptional business-to-customer communication, Channel Development, and sales service.

KEY RESPONSIBILITIES

  • Collaborates with the Director of Sales and Business Director in establishing and recommending the most realistic sales goals for the company in the region defined.
  • Establishes regional sales strategies for Land and Air Products through the strategic development of Regional Channel Partners. Works with the
  • Technical Sales Lead in Asia to develop a sales plan focused on short term and long term grown opportunities of each business. Sales
  • Strategies are expected to remain in line with the regional business plans and determine the objectives for product distribution, how new customers and business will be developed, and provides insights to new product developments.
  • Educates new and existing reseller channels by establishing programs/seminars in the areas of new account sales and growth, sales of emerging products and multi-product sales, profitability, improved presentation strategies and competitive strategies.
  • Manages existing Channel Partners by holding them accountable to their business plans and regional forecasts.
  • Represents the Applanix/Trimble organization in external business relationships with channel partners, distribution and customers so that the strategic messaging is communicated clearly.
  • This position is accountable for Regional Sales targets defined in the annual sales forecast to the Applanix Sales Director.

QUALIFICATIONS:

  • Minimum of 10 years regional sales and industry management experience preferably in the Geospatial Sector.
  • Strong account management and relationship building skills
  • Extensive (5+ Year) Experience with growing and managing a Channel Partner network
  • Degree in Business
  • Expectation of 40% + Travel

How to Apply:

Please apply to this job here: https://chm.tbe.taleo.net/chm03/ats/careers/requisition.jsp?org=TRIMBLE&cws=4&rid=15090 

Applanix is committed to an Accessible workplace and provides an Accessible recruitment process. Please note that we can accommodate disabilities upon request. Please let us know if you require any accommodations.

Job Title  Department Date
Sales Admin Sales Operations August 2018

RESPONSIBILITIES

  • Assist internal staff and customers by processing orders, compiling quotations, and handling customer service-related inquires
  • Utilizes product knowledge and internal/external technical knowledge in order to solve customers’ needs
  • Handles special projects as assigned

QUALIFICATIONS:

  • College diploma in Business Administration
  • 3 – 5 years experience in administration/coordination in a technical sales environment with a medium to large size company
  • Preference to those with SalesForce and Navision experience
  • Excellent interpersonal, communications (verbal and written), customer service, computer and organizational skills.
  • Proficient time management and the ability to manage multiple workflows simultaneously

How to Apply:

Please apply to this job here: https://chm.tbe.taleo.net/chm03/ats/careers/requisition.jsp?org=TRIMBLE&cws=4&rid=15124 

Applanix is committed to an Accessible workplace and provides an Accessible recruitment process. Please note that we can accommodate disabilities upon request. Please let us know if you require any accommodations.

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