Our success as a global market leader is the direct result of the exceptional effort and talent of our employees. To continue leading the market with innovations and best-in-class technology solutions, we know that we must continue to attract and retain the very best. For Applanix this means providing a work environment where people come first, where everyone has opportunities for personal and professional growth, and where everyone is treated with respect and given the support they need to succeed. Our culture is the perfect mix of leading-edge technology and an environment that promotes teamwork while rewarding integrity, accountability, innovation, and customer focus. In addition to a supportive and progressive management culture, we offer career opportunities with attractive compensation and a relaxed yet professional workplace. If you are qualified for any of the positions below and are interested in a challenging and rewarding career opportunity, please send us your cover letter and resume.Our head office is in Richmond Hill, Ontario, and is home to more than 100 employees.
Job Title:
Customer Support Engineer, UK
Date:
March 31, 2010
Department:
Customer Support
Reports to:
Director of Customer Support
SUMMARY:
The role of Customer Support Engineer at Applanix is an
important one, and requires a tenacious, self started individual, who is
willing and able to see problems through to their resolution; whether this
means a few minutes of hand holding, or an in-depth investigation. The employee
will work with the client to ensure that problems are resolved, bringing them
to the attention of the Marine Product Manager as necessary, and ensuring that
the loop is closed back to the customer.
In conjunction with other UK based staff, and the support
engineers in Houston and Richmond Hill, the UK based Customer Support Engineer
will be expected to provide 24-hour support to Applanix customers. This will
require the employee to carry a mobile phone at all times.
Develops the strategy, directs, and manages
the customer support service program in a timely, cost effective manner
consistent with company strategic objectives. Establishes consistent processes
and procedures for delivery of Support services by Product Support Managers. Manages
the unit as a profit centre and executes against strategic priorities. Is
responsible for Worldwide development and direction of the support programs.
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