EOL Tables

Overview:

Applanix has developed an End-Of-Life (EOL) policy to ensure customers can manage required changes in workflow and business practice that may occur through the discontinuance of specific products and technologies.

Applanix at times may be required to initiate an End-Of-Life process for a given product for a number of various reasons. Usually these changes result from a replacement product becoming available with new features and functionality, or due to technology advancement and subsequent obsolescence. The following definitions and time lines are intended to give a clear understanding of the End-Of-Life policy and give customers the notification required to prepare for the product changes.

Please refer to the appropriate table and page that outlines the End-Of-Life critical dates for both Applanix hardware and software product lines:

End-Of-Life Definitions:

End-Of-Life (EOP) Process: A process that outlines required business operations to bring a product or version to the end of its product life cycle. At the end of its life cycle, a product is not sold, developed, maintained or supported.

End-Of-Support (EOSP): The last date in which Applanix will provide helpdesk support for issues relating to the product.

End-Of-Sale (EOS): The last date to purchase the identified product from Applanix. In terms of software maintenance and warranty, it is the last date that new orders for a given product can be purchased into the future.

Engineering Support Period (ESP):  Prior to the End-Of-Support date, Applanix will address reported critical defects by provisioning Service Packs (not upgrades) to ensure no downtime through non-conformance of product during the end of life process transition. Unless otherwise specified this period is usually 12 months.

Limited Helpdesk Support Period (LHS): Prior to the End-Of-Support date, and following the Engineering Support Period, Applanix will continue to offer helpdesk support for a period of 12 months (unless otherwise stated). During this period, Applanix will continue to answer questions and assist customers with the transition to the replacement product line(s). Customers will not be entitled to submit bugs or receive service packs from Applanix.

Full Helpdesk Support Period (FHS): The period by which Applanix customer support staff will provide level 1 and level 2 support to customers. In this period all defects are reported to the Engineering group for possible future release (subject to defect severity), and all feature requests are reported to the product management group for consideration in subsequent product releases.

SOFTWARE END-OF-LIFE

Software support will be as follows:

1)   For the 12 month period following the End-Of-Sale date, Applanix will continue to offer full help desk support. The End-Of-Sale date will also initiate the 12 month Engineering Support Period.

2)   Following the End of Engineering support, Applanix will continue to provide Limited Help desk Support for a period of 12 months.

End-Of-Life should not be interpreted as the discontinuance of any existing Applanix agreement. Services to the existing product base will continue to be provided as per existing contract terms.

Software and Version
 EOS  ESP/FHS  LHS  EOSP
 POSPAC 4.X  Dec. 31, 2007  Dec. 31, 2008  Dec. 31, 2009  Dec. 31, 2009
 POSPAC Land 5.0  Apr. 30, 2008  Apr. 30, 2009  Apr. 30, 2010  Apr. 30, 2010
 POSPAC MMS 5.0  Apr. 30, 2008  Apr. 30, 2009  Apr. 30, 2010  Apr. 30, 2010
 POSPAC MMS 5.1  Nov. 30, 2009  Nov. 30, 2009 Nov. 30, 2010  Nov. 30, 2010
 POSPAC MMS 5.2  July 31, 2009  July 31, 2010  July 31, 2011  July 31, 2011
 POSPAC MMS 5.3  Jan 5, 2011  Jan 5, 2012  Jan 5, 2013  Jan 5, 2013
 POSPAC MMS 5.4  Mar 14, 2012  Mar 14, 2013  Mar 14, 2013  Mar 14, 2013
 POSPAC MMS 6.0  June 21, 2012  June 21, 2014  June 21, 2014  June 21, 2014
 POSPAC MMS 6.1  Apr 4, 2013  Apr 4, 2015  Apr 4, 2015  Apr 4, 2015
 POSPAC MMS 6.2  July 7, 2014  July 7, 2015  July 7, 2016  July 7, 2016
 POSPAC MMS 7.0  Dec 4, 2014  Dec 4, 2015  Dec 4, 2016  Dec 4, 2016
 POSPAC MMS 7.1  TBD  TBD  TBD  TBD
SiteViewer
Nov. 1, 2018 Nov. 1, 2018 Nov. 1, 2018 Nov. 1, 2018

 

 
HARDWARE END-OF-LIFE

Hardware support will be as follows:

 

1)   For the 24 month period following the End-Of-Sale date, Applanix will continue to offer full help desk support. The End-Of-Sale date will also initiate the 12 month Engineering Support Period.
 
 
2)   Following the End of Engineering support, Applanix will continue to provide Limited Help desk Support for a period of 12 months.

End-Of-Life should not be interpreted as the discontinuance of any existing Applanix agreement. Services to the existing product base will continue to be provided as per existing contract terms.

 Hardware and Version
 EOS  EOSP
 POS TG 310  Jun 1, 2001  June 1, 2003
 POS AV V4 TNG  Jan 24, 2005  Jan 24, 2007
 POS LV V3 TNG  Jan 24, 2005  Jan. 24, 2007
 POS MV V3 TNG  Jan 24, 2005  Jan 24, 2007

 POS LS V3 TNG

 Jan 24, 2005  Jan. 24, 2007
 DSS 300  May 31, 2006  Oct. 31, 2008
 DSS 301  May 31, 2006  Oct. 31, 2008
 POS TG 311  Jan 8, 2007  Aug 1, 2007
 GRAM-S Interface Chassis (GIC)  Oct 31, 2007  Oct 31, 2008
 Remote Acquisition Unit (RAU)  Feb 4, 2008  Feb 4, 2010
POS TG 410 V3  Sep 30, 2009  Sep 30, 2011
 DSS 322   Aug 31, 2010  Aug 31, 2011
 POS MV V4  Jun 30, 2011  Jun 30, 2016
 POS LV V4 mPOS  Jun 12, 2011  June 12, 2013
 POS AV V5 mPOS  Jan 1, 2013  Jan 1, 2015
 POS TG 410 V4    Dec 31, 2013  Dec 31, 2015
POSLV 120 Mar 1, 2016 Mar 1, 2019
AP 10 Mar 1, 2016 Mar 1, 2019