Emergency Support:

Please call +1 289-695-6162, or email: [email protected]

For Marine support,  please call +44 1691-700500, or email: [email protected]

General Support Enquiries:

Applanix Product Support can be reached in normal business hours by contacting your designated support representative. Please consult the list below for the full contact directory. For additional account support, log into your customer account here:

SUPPORT LOGIN

Not registered yet? Click here to register

For additional information or assistance, please contact Keith Reid, Director of Customer Support: [email protected]

SUPPORT REPRESENTATIVES

Category Name Details Region Product
Air, Land, Indoor

Rasekh Fatmi
Regional Support Manager

+1 289-695-6078
[email protected]

Americas / Asia / Mid East / Africa / Oceania Air,Land,Indoor
Air, Land

Nico Jaeger
Regional Support Manager

+49 (0)3050 968 547
[email protected]

Europe Air,Land
Marine

Adrian Gibbons
Regional Support Manager

+44 (0)1691 700500
[email protected]

Europe / Asia / Mid East / Africa / Oceania Marine
Marine

John Carss
Customer Support Engineer

+1 832-961-0946
[email protected]

Americas Marine
Marine

Gaelle Granjard
Technical Support Engineer

+44 (0)1691 700500
[email protected]

Europe / Asia / Mid East / Africa / Oceania Marine
Marine

Darren Billard
Technical Support Engineer

+1 832-465-4023
[email protected]

Americas Marine
Air, Land

Judith Mariampillai
Product Support Analyst

+1 289-695-6058
[email protected]

Americas / Asia / Mid East / Africa / Oceania Air,Land
Air, Land

Jackson Chung
Product Support Analyst

+1 289-695-6072
[email protected]

Americas / Asia / Mid East / Africa / Oceania Air,Land
Air, Land

Kurt Bioletti
Product Support Analyst

+1 289-695-6035
[email protected]

Americas / Asia / Mid East / Africa / Oceania Air,Land
Air, Land

Aaron Boda
Product Support Analyst

+1-289-695-6148
[email protected]

Americas / Asia / Mid East / Africa / Oceania Air,Land
Air, Land

River Kim
Product Support Analyst

+1 289-695-6033
[email protected]

Americas / Asia / Mid East / Africa / Oceania Air,Land
Air, Land

Michael Herrmann
Product Support Analyst

+49 (0)3050 968 542
[email protected]

Europe Air,Land
Air, Land

Chembe Chisense
Customer Support Engineer

+49 (0)30 27992281
[email protected]

Europe Air,Land
Repair

Richard Nakhoul
Repair Centre Manager

+1 289-695-6081
[email protected]

Global Repair
Repair

Lukasz Tracz
Repair Centre Technologist

+1 289-695-6066
[email protected]

Global Repair
Warranty, Land, Air, Indoor

Angie Spierenburg
Warranties and Services - Land, Indoor, Air Systems

+1 289-695-6087
[email protected]

Americas/ Asia / Mid East / Africa / Oceania Warranty,Land,Air,Indoor
Warranty, Marine

Mark Field
Warranties - Marine Systems

+44 (0)1691 700500
[email protected]

Global Warranty,Marine
Warranty, Land, Air, Indoor

Jeff Longos
Warranties and Services - Land, Indoor, Air Systems

+1 289-695-6051
cell: +1 416 725 4973
[email protected]

Europe Warranty,Land,Air,Indoor

Sales Contacts

Category Name Details Region Product
Marine, Air, Land, Indoor, UAV

Eric Liberty
Director of Sales

+1 289-695-6009
cell: +1 647-287-5593
[email protected]

Americas / Europe/ Asia / Mid East / Africa / Oceania Air,Land,Marine,Indoor,UAV
Air, UAV

Kevin Perkins
Executive Account Manager
Airborne Systems

+1 289-695-6061
cell: +1 416-271-5124
[email protected]

North America Air,UAV
Air, UAV

Jesús Ruiz
Regional Account & Business Development Manager
Airborne Products

+33 (0)5.34.52.36.91
cell: +33 (0)6.15.61.68.49
[email protected]

Europe, South America Air,UAV
Land, Air, UAV

Naush Ladha
Sales & Channel Development Manager

+1 289-695-6134
cell: +1 403-870-4200 [email protected]

Asia / Mid East / Africa / Oceania Land,Air,UAV
UAV

Bradley Schmidt

Sales Manager, UAV Market Segment

+1 289-695-6136
cell: +1 647-274-6726
[email protected]

Americas / Europe / Asia / Mid East / Africa / Oceania Air,UAV
Land

Brad Ysseldyk
Worldwide Sales Manager
Land Products

+1 289-695-6120
cell: +1 647-290-5569
[email protected]

Americas / Asia / Mid East / Africa / Oceania Land
Land

Federica Zampa
Sales and Business Development Manager
Land Products Europe & Russia

+39 338 4377790
[email protected]

Europe Land
Marine

Mark Field
Business Manager
Marine Systems

+44 (0)1691 700500
cell: +44 (0)7736 737900
[email protected]

Europe/ Asia / Mid East / Africa / Oceania Marine
Marine

Rick Morton
Manager, Business Development
Marine Products

+1 713-936-2990
cell: +1 443-254-3901
[email protected]

Americas Marine
Land, Air, Indoor

Angie Spierenburg
Manager, Inside Sales

+1 289-695-6087
cell: +1 647-406-0053
[email protected]

Americas / Asia / Mid East / Africa / Oceania Land,Air,Indoor
Land, Air, Indoor

Jeff Longo
Manager, Inside Sales

+1 289-695-6051
cell: +1 416 725 4973
[email protected]

Europe Land,Air,Indoor
Indoor

Francesco Martinelli
Indoor Business Development Manager

+1 289-695-6038
cell: 416-275-9910
[email protected]

Americas / Europe/ Asia / Mid East / Africa / Oceania Indoor

Terms and Conditions

For Applanix' general terms and conditions of sale, please click here.

For the Addendum to terms and conditions of sale for Applanix authorized resellers, please click here.

For the End User License Agreement (EULA) for Applanix software and related products, please click here.

For Applanix' general terms and conditions of purchase, please click here.

Job Title  Department Date
Product Support Analyst Customer Support December 2017

SUMMARY:

The successful candidate will provide technical support and assistance to sales personnel and customers through the selling cycle, perform product installation and customization, and provide after sale support.

RESPONSIBILITIES

  • Provides advice and consultation to customers, internal sales reps and product managers on applications, product performance and installation critical topics
  • Assists in proposal preparation by providing input and clarification for technical details
  • Participates in the technical training of staff and clients in use of company products
  • Undertakes product installation and complex customization, collaborating with engineering staff and clients
  • Responds to customer enquiries and assists in resolving complex problems during installation phases of project
  • Participates in product technical reviews, impact assessments of new releases and reviews of competitive activity, and recommends product enhancements to engineering and sales staff
  • Prepares documentation regarding modifications, troubleshooting procedures and problem resolutions
  • Undertakes troubleshooting, at customer site, as required for complex problems
  • Undertakes maintenance, preparation and basic repair of Applanix hardware products as required
  • Provides technical guidance and direction to less experienced staff
  • Follows and ensures compliance to workplace operating and environmental, health and safety procedures and guidelines

QUALIFICATIONS:

  • Bachelor’s degree in Engineering
  • 3-5 years’ experience in technical support or customer service
  • Knowledge of GPS/IMU technology
  • Working knowledge of Mapping and Surveying Industry
  • Ability to present technical information in understandable form for non-technical recipients
  • Working knowledge of the company’s products
  • Excellent interpersonal and communications skills (verbal and written)
  • Excellent customer service skills
  • Ability to manage stressful situations
  • Extensive travel may be required
  • Requirement to be available and respond to off-duty calls on a 24/7 basis
  • Ability to work independently and in a team environment
  • Ability to set priorities and meet deadlines as well as remain flexible 

How to Apply:

Please apply to this job here: https://chm.tbe.taleo.net/chm03/ats/careers/requisition.jsp?org=TRIMBLE&cws=4&rid=13435

Applanix is committed to an Accessible workplace and provides an Accessible recruitment process. Please note that we can accommodate disabilities upon request. Please let us know if you require any accommodations.

Job Title  Department Date
Sales & Channel Development Manager,
Asia Pacific Region – Land and Air Products
Sales August 2018

SUMMARY:

The incumbent is responsible for coordinating, managing, and executing all sales activity and strategies for the Applanix Land and Air Product Portfolios to the defined market segments outlined in the business LRPs (Long Range Plans) in the region defined as Asia Pacific with a focus on Main Land China, Hong Kong and Japan. Strategies will be communicated and coordinated with the business director, product manager, to include product mix/portfolio, pricing, distribution, advertising and sales promotion and recommendations for Land and Air.  Sales are determined by executing both direct sales and managing existing and recommending new channel network opportunities. The role will demand a commitment to providing exceptional business-to-customer communication, Channel Development, and sales service.

KEY RESPONSIBILITIES

  • Collaborates with the Director of Sales and Business Director in establishing and recommending the most realistic sales goals for the company in the region defined.
  • Establishes regional sales strategies for Land and Air Products through the strategic development of Regional Channel Partners. Works with the
  • Technical Sales Lead in Asia to develop a sales plan focused on short term and long term grown opportunities of each business. Sales
  • Strategies are expected to remain in line with the regional business plans and determine the objectives for product distribution, how new customers and business will be developed, and provides insights to new product developments.
  • Educates new and existing reseller channels by establishing programs/seminars in the areas of new account sales and growth, sales of emerging products and multi-product sales, profitability, improved presentation strategies and competitive strategies.
  • Manages existing Channel Partners by holding them accountable to their business plans and regional forecasts.
  • Represents the Applanix/Trimble organization in external business relationships with channel partners, distribution and customers so that the strategic messaging is communicated clearly.
  • This position is accountable for Regional Sales targets defined in the annual sales forecast to the Applanix Sales Director.

QUALIFICATIONS:

  • Minimum of 10 years regional sales and industry management experience preferably in the Geospatial Sector.
  • Strong account management and relationship building skills
  • Extensive (5+ Year) Experience with growing and managing a Channel Partner network
  • Degree in Business
  • Expectation of 40% + Travel

How to Apply:

Please apply to this job here: https://chm.tbe.taleo.net/chm03/ats/careers/requisition.jsp?org=TRIMBLE&cws=4&rid=15090 

Applanix is committed to an Accessible workplace and provides an Accessible recruitment process. Please note that we can accommodate disabilities upon request. Please let us know if you require any accommodations.

Job Title  Department Date Reports To
Assistant Division Controller Finance December 18, 2018 Peter Teixeira

Aggressive 3 year growth plans, new revenue models, increased interaction with related companies, process and documentation improvement requirements, an ERP system that is reaching its “best before” date, evolving accounting standards and strong revenue growth has created the need for an Assistant Division Controller at Applanix, Division of Trimble Inc.

RESPONSIBILITIES

  • Transaction Processing
    • Review complex hybrid sales orders (hardware, software, professional services, recurring revenue) and ensure revenue is recorded in  compliance with US GAAP (ASC 606)
    • Perform various analysis and testing as relates to revenue (e.g. FV allocations, SSP)
    • Perform credit reviews on new customers
  • Controls
    • Develops, manages and ensures implementation of policies, procedures and internal control standards for maintenance of financial accounting policies and systems in accordance with generally accepted accounting standards and parent company policies, procedures and standards.    Monitors to ensure compliance.
    • Cash position monitoring
  • Reporting and Analysis
    • Directs 5 subordinate staff responsible for month end reporting to parent company, A/P, A/R, inventory control, banking, US sales tax, fixed/demo assets control, payroll and reception in a manner that ensures the integrity of accounting practices and protects financial assets
    • Performs General Ledger account reconciliations and prepares related journal entries.
    • Analyses financial data and produces periodic reports for management and parent company consideration (eg fx exposure, capex, ASC 606 desktop procedures).
    • Responsible for banking / credit card company relations and administration including working with Manager, Logistics to review letters of credit from customers.
    • Liaise with various intercompany contacts to ensure transactions are processed in a complete, accurate and timely manner in accordance with company policies.
    • Calculates quarterly sales commissions and communicates with payroll regarding amounts
    • Identify and generate cost savings opportunities.
    • Represent Finance on Operations Team, SalesForce Steering Committee, and Month End Sales Forecast review meetings.
    • Represents organization in external business relationships with customers, suppliers, auditors and government.
  • Projects
    • Assist Controller or other members of Finance or Management teams with
      • Development of business case to upgrade ERP system from Microsoft Navision to possibly Oracle
      • Adoption of new US accounting rules (ASC 842)
      • Upgrading ERP system to handle new / intercompany revenue streams (incl. cloud-based), especially those of a recurring nature
      • Process improvement involving simplification, elimination and/or automation
      • Improving cost accounting as relates to labor and overheads
      • Automating Excel based business / forecast model
      • Automating Excel based price lists in ERP system
      • M&A activity

QUALIFICATIONS:

  • Cdn CPA designation with a minimum of 10 years relevant experience; US CPA designation very desirable
  • Strong technical accounting skills particularly as relates to US GAAP revenue recognition standards
  • Experience reporting to a US publicly traded parent company
  • Experience with Microsoft Navision/Oracle/Hyperion preferred
  • Experience with complex hybrid product offerings (hardware, software, professional services, recurring revenue)
  • Above average Excel skills
  •          Proactive, entrepreneurial individual, able to manage multi-faceted responsibilities and build strong relationships

Please apply at https://bit.ly/2UToAUO by January 5, 2019.

 

Applanix is committed to an Accessible workplace and provides an Accessible recruitment process. Please note that we can accommodate disabilities upon request. Please let us know if you require any accommodations.

Job Title  Department

Navigation Software Engineer

Engineering

SUMMARY:

The successful candidate will be involved in design, development, integration, testing, enhancement and maintenance of core navigation software and algorithms requiring exceptional formal background in control systems design as well as expertise in software development to implement associated algorithms.

KEY RESPONSIBILITIES

  • Develop, enhance and test various navigation algorithms for Applanix POS products utilizing inertial, GNSS and other sensors in deriving optimal navigation solution for various mobile survey and mapping applications.
  • Systems engineering activities including Design and test of software and products for real-time systems.
  • Partake in data gathering, analysis, fine tuning of next generation of APX navigation software and platform.
  • Design and enhance Kalman filters for POS and POSPAC products utilizing GNSS, IMU and other sensors.
  • Product development related documentation such as Requirements gathering, Software design documents, updated/revisions to user manuals, ICD, Release Notes, BLD, and ECN.
  • Evaluate POS and POSPAC product performance in operational settings.
  • Project engineering activities such as system performance and operational testing
  • Some project management activities including Liaison with various stakeholders to present status of assigned tasks, presentations on performance results, keeping to milestones and ability to gauge priorities.

QUALIFICATIONS:

  • Masters in Aerospace Engineering, Electrical Engineering, Engineering Science
  • Excellent knowledge of modern systems and control, estimation and Kalman filtering.
  • Proficient software development - C/C++ languages in real-time
  • Methodical problem solver.
  • Good communication skills, team player & overall soft skills.
  • Ability to work with minimal supervision.
  • Highly motivated and versatile.

How to Apply:

Please apply at: https://hire.withgoogle.com/public/jobs/trimblecom/view/P_AAAAAAEAAIzOqKfrvza455

Applanix is committed to an Accessible workplace and provides an Accessible recruitment process. Please note that we can accommodate disabilities upon request. Please let us know if you require any accommodations.

Job Title  Department

Senior Software Engineer

Engineering

SUMMARY:

Reporting to the Development Manager, your primary role will be to take a leading role in design and software architecture of the next generation office software.  The successful candidate will have a proven track record of designing large scale software-producing architecture that balances user effectiveness, maintainability, modularity and reliability with run-time efficiency.

KEY RESPONSIBILITIES

  • Working on software performance and speed optimization and efficient memory management, etc.
  • Write Software Design Documents and other software related documentation as part of the development life cycle.
  • Contribute content to technical writer for User Manuals and other documentation.
  • Software testing to ensure various levels of tests are performed to meet specification and reliability requirements.
  • Detailing overall broad objectives into detailed software requirements.
  • Mentoring other team members in software design aspects to guide them in generating a robust and reliable software architecture.
  • Interface with various stakeholders (Marketing, Business Development, Customers) to address issues, requirements and enhancement to software workflow and interface.
  • Work with team members to provide design guidance on best software architecture for implementation of positioning/navigation algorithms.
  • Provide input on software design methodologies and development process.
  • Experience in taking an idea from concept to full software product including productization and life-cycle management.
  • Working on software performance and speed optimization and efficient memory management, etc. 

QUALIFICATIONS:

  • Post-graduate Degree (Masters or equivalent) in Computer Science / Software Engineering.
  • Expertise in various software development methodologies, DevOPS, and development tools (Agile, Atlassian, GIT, JIRA, BitBucket, TFS, .NET, MS Expression).
  • 10+ years of software development and leadership in similar industries.
  • Knowledge of cybersecurity related issues such as use of open source & vulnerability.
  • Expert in C++ and C# on various platforms.
  • Experience with Windows, SaaS, Linux.
  • Strong interpersonal skills and a Team player.
  • Excellent communication and documentation skills.

How to Apply:

Please apply at: https://hire.withgoogle.com/public/jobs/trimblecom/view/P_AAAAAAEAAIzHclaSFPMQd-

Applanix is committed to an Accessible workplace and provides an Accessible recruitment process. Please note that we can accommodate disabilities upon request. Please let us know if you require any accommodations. Only those applicants selected for an interview will be contacted.  

Job Title  Department Date Location Reports To
Customer Support Engineer Customer Support April 2019 Europe Nico Jaeger

SUMMARY:

To support the Applanix commitment of "delivering outstanding service and support" through the thorough investigation of product/application problems and timely resolution of customer complaints; perform product installation/customization and provide after sale support to customers; stationed in Berlin.

KEY RESPONSIBILITIES

  • Provides advice and consultation to customers, internal sales representatives and product managers on applications, product performance, installation and critical topics
  • Assists in proposal preparation by providing input and clarification for technical details
  • Participates in the technical training of staff and clients in use of company products
  • Undertakes product installation and complex customization, collaborating with engineering staff and clients
  • Responds to customer enquiries and assists in resolving moderately complex problems during installation phases of project
  • In Field product support will consist of: operations support, new system installations, customer hardware/software training, general problem solving, product trial/development support, sales demonstrations, travel will be required (mainly in Europe)
  • Participates occasionally in product technical reviews, impact assessments of new releases and reviews of competitive activity, and recommends product enhancements to engineering and sales staff
  • Prepares documentation regarding modifications, troubleshooting procedures and problem resolutions
  • Responsible to maintain support call database
  • Responsible for the security and tracking of all products including demonstration equipment, spares stock, equipment on loan and customer owned equipment on premises for repair or evaluation, inventory tasks
  • Undertakes hardware repairs of AV/LV products
  • Undertakes quoting of spare parts, repairs, and training related to post sales activity
  • Responsible for shipping/receiving activities in Berlin office
  • Prepares and conducts pre-sales product demonstrations including presentations at chosen meetings
  • The Customer Support Engineer will report to the Regional Support Manager in Europe (Berlin)
  • Other duties as required

QUALIFICATIONS:

  • Master or Bachelor degree, Dipl. Ing., Dipl. Ing. (FH) or equivalent in Geodesy or Geomatics
  • Knowledge of GNSS/IMU technology and Photogrammetry, Survey Background
  • Ability to present technical information in understandable form for non-technical recipients
  • Knowledge of applicable operating platforms and hardware/software interfaces
  • Excellent interpersonal and communications skills (verbal and written, English and German)
  • Excellent customer service skills
  • Understanding of basic electronic principles
  • Extensive travelling may be required
  • Ability to manage stressful situations
  • Requirement to be available and respond to off-duty calls on a 24/7 basis
  • Ability to work independently and in a team environment
  • Ability to set priorities and meet deadlines as well as remain flexible

How to Apply:

Please submit your resume and cover letter to: [email protected]

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