Overview:

Applanix has developed an End-Of-Life (EOL) policy to ensure customers can manage required changes in workflow and business practice that may occur through the discontinuance of specific products and technologies.

Applanix at times may be required to initiate an End-Of-Life process for a given product for a number of various reasons. Usually these changes result from a replacement product becoming available with new features and functionality, or due to technology advancement and subsequent obsolescence. The following definitions and time lines are intended to give a clear understanding of the End-Of-Life policy and give customers the notification required to prepare for the product changes.

Please refer to the appropriate tables and pages that outlines the End-Of-Life critical dates for both Applanix hardware and software product lines:

End-Of-Life (EOP) Process: A process that outlines required business operations to bring a product or version to the end of its product life cycle. At the end of its life cycle, a product is not sold, developed, maintained or supported.

End-Of-Support (EOSP): The last date in which Applanix will provide helpdesk support for issues relating to the product.

End-Of-Sale (EOS): The last date to purchase the identified product from Applanix. In terms of software maintenance and warranty, it is the last date that new orders for a given product can be purchased into the future.

Engineering Support Period (ESP):  Prior to the End-Of-Support date, Applanix will address reported critical defects by provisioning Service Packs (not upgrades) to ensure no downtime through non-conformance of product during the end of life process transition. Unless otherwise specified this period is usually 12 months.

Limited Helpdesk Support Period (LHS): Prior to the End-Of-Support date, and following the Engineering Support Period, Applanix will continue to offer helpdesk support for a period of 12 months (unless otherwise stated). During this period, Applanix will continue to answer questions and assist customers with the transition to the replacement product line(s). Customers will not be entitled to submit bugs or receive service packs from Applanix.

Full Helpdesk Support Period (FHS): The period by which Applanix customer support staff will provide level 1 and level 2 support to customers. In this period all defects are reported to the Engineering group for possible future release (subject to defect severity), and all feature requests are reported to the product management group for consideration in subsequent product releases.

Software support will be as follows:

1)   For the 12 month period following the End-Of-Sale date, Applanix will continue to offer full help desk support. The End-Of-Sale date will also initiate the 12 month Engineering Support Period.

2)   Following the End of Engineering support, Applanix will continue to provide Limited Help desk Support for a period of 12 months.

End-Of-Life should not be interpreted as the discontinuance of any existing Applanix agreement. Services to the existing product base will continue to be provided as per existing contract terms.