Summary
To provide technical support and assistance to internal and external customers through the selling cycle; perform product installation and customization and provide after sale support to customers.

Responsibilities

• Participates in the technical training of staff and clients in use of company products
• Undertakes product installation and complex customization, collaborating with engineering staff and clients
• Responds to customer enquiries and assists in resolving potential problems during installation phases of project
• Provides advise and consultation to customers, internal sales reps and product managers on applications, product performance and installation critical topics
• Assists in proposal preparation by providing input and clarification for technical details
• Participates occasionally in product technical reviews, impact assessments of new releases and reviews of competitive activity, and recommends product enhancements to engineering and sales staff
• Prepares documentation regarding modifications, troubleshooting procedures and problem resolutions
• Undertakes troubleshooting, at customer site, as required for moderately complex problems
• Other duties as required.

Qualifications

• Bachelors degree in Engineering
• Knowledge of GPS/IMU technology within the Mapping and Surveying Industry
• Ability to present technical information in understandable form for non-technical recipients
• Working knowledge of the company’s products
• Knowledge of applicable programming languages, operating platforms and hardware/software interfaces
• Excellent interpersonal and communications skills (verbal and written)
• Excellent customer service skills
• Ability to manage stressful situations
• Extensive travel may be required
• Requirement to be available and respond to off-duty calls on a 24/7 basis
• Ability to work independently and in a team environment
• Ability to set priorities and meet deadlines as well as remain flexible

Contact

Please submit your resume and cover letter to hr@applanix.com